Account Management Specialist

Role Overview:

As a Specialist, Account Management, you support the account management team in driving success for our Pros by assisting with account retention, satisfaction, and engagement. You ensure Pros receive timely responses and helpful guidance tailored to their unique needs. You collaborate cross-functionally to solve complex challenges and continuously work to optimize the customer experience. You are eager to learn, quick to adapt, and passionate about supporting others through proactive outreach and problem-solving.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Respond to Pro inquiries via phone, email, or chat to ensure timely support and follow-up
• Assist with the execution of renewal and expansion efforts by flagging opportunities to the account management team
• Help organize and maintain accurate records in customer relationship management (CRM) tools (i.e. Salesforce)
• Monitor account activity and escalate issues or trends as needed
• Support preparation for business reviews by gathering key metrics and customer insights
• Contribute to the development and improvement of internal processes and documentation
• Coordinate cross-functional communication to help resolve account challenges efficiently

Qualifications: 

• 1+ years of experience in account management, customer success, or sales
• Proficiency with CRM systems and customer engagement tools (i.e. Salesforce, Zendesk)
• English Fluency
• Bachelor’s degree or equivalent work experience a plus
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Familiarity with data analysis or reporting tools is a plus
• CRM experience is a plus

What will help you succeed in this role:

• Enthusiasm for learning and growing within a customer-facing team
• Strong communication and interpersonal skills
• High attention to detail and a proactive approach to problem-solving
• Ability to work collaboratively with cross-functional teams
• A customer-first mindset with a passion for improving the experience of our Pros

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-remote

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $17,000-$18,900 USD/year. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role. 

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