Business Analyst, Support Operations

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview 

Mitratech is seeking a highly organized, detail-oriented Business Analyst, Support Operations to join our team. This position will work closely with our Support teams and leadership to help optimize operational efficiency and implement continuous improvement initiatives. As the Business Analyst, you will be responsible for ensuring that systems and processes are functioning effectively, supporting the overall goal of enhancing service delivery to clients. Your role will involve close collaboration with both internal and external stakeholders, ensuring all tasks and processes meet deadlines while supporting operational excellence.

Essential Duties & Responsibilities:

• Support the end-to-end implementation of new systems and integration of existing systems from initial requirements gathering to configuration, testing, deployment, and user training
• Lead multiple projects in varying phases of implementation simultaneously, ensuring the projects remain on target and deadlines are met
• Drive projects forward by building and managing a realistic schedule and project forecast; facilitate and foster communication within and across teams
• Create and maintain documentation for system configurations, integration workflows, and processes to ensure ease of troubleshooting and future integrations
• Drive internal process improvements and methodology within the support org as needed to ensure successful and satisfied clients 
• Works independently and collaboratively on customer-specific solution design and functional configurations
• Supports customization testing, including preparation of test scenarios
• Facilitates communication upward and across internal project team including status of assigned tasks
• Produce high quality presentation materials, reports, workflows, process definitions, and other project artifacts as required  
• User management and access control of the support tech stack
• Collaborate with teams across departments to ensure data is correctly integrated between systems and platforms
• Lead the change management process for the support team, ensuring that any new systems, processes, or technologies are effectively implemented with minimal disruption.
• Provide training to internal teams on new systems and integrated processes. Offer ongoing support to resolve technical issues and enhance user adoption

Requirements & Skills:

• Excellent organizational skills and the demonstrated ability to effectively coordinate, plan, monitor and track projects as described
• Extremely thorough with meticulous attention to detail, a strong sense of responsibility, and a high level of accountability
• A confident, results-driven, self-starter with sound decision-making skills who sets priorities and executes with minimal supervision
• Ability to work with all levels of internal clients
• Team player with strong analytical and problem-solving skills and the ability to negotiate alternative solutions in a diplomatic manner
• Demonstrated success in project coordination with a fundamental knowledge of project planning processes and methodologies

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.