Offer summary

Qualifications:

2+ years of related education, experience, or certification required., Experience using electronic medical records is preferred., Excellent data entry skills and proficiency in Microsoft Office (Word, Excel, PowerPoint)., Strong oral and written communication skills with a focus on customer service. .

Key responsabilities:

Provide general administrative support to clinic and mobile operations.

Answer incoming phone calls and achieve daily goals set by management.

Perform patient registration and insurance verification, and track member consents.

Conduct outreach to members and ensure accurate documentation of all engagements.

Job description

What We Strive For

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. Recognized with ten prestigious workplace awards, including LinkedIn’s 2024 Top Startups in Denver, we’re setting a new standard in kidney care. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

What You’ll Do 

As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator.

The Day to Day

Answer incoming phone calls in a fast paced/high volume environment

Achieve daily goals consistently as outlined by management

Listening actively to patients’ concerns, understanding their needs, and provide accurate information

Perform registration and insurance verification/updates for patient visits

Tracks member consents of enrolled and engaged members

Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.

Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.

Completes ongoing training to further skills and development.

Ensures all member engagements are documented accurately

Assist with special projects outside of normal scope of responsibility when necessary

Minimum Qualifications

2+ years combined of related education, experience, or certification.

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

Experience using electronic medical records.

Bilingual Spanish-speaker.

Excellent Data Entry skills

Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).

Demonstrates excellent customer service skills.

Works collaboratively with other team members.

Strong ability to demonstrate empathy, build relationships and discover patients’ needs.

Excellent oral/written communication skills to ensure information continuity.

Hourly Base Salary Range: $22.25 - $25.00

We care and support our strivers holistically by providing competitive compensation and a comprehensive benefits package, including:

Medical, dental, and vision insurance

Two employee assistance programs (EAP)

401k with employer match

Employer paid and voluntary life and disability insurance

Health and flexible spending account

Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals

Eight weeks of paid living donor leave

A well-being bundle with Carrot Fertility and Peloton at no cost

Annual professional development stipend
Mental health and financial wellness resources

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com

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