Office Operations Coordinator - (HR31053DN)

Job Title: Office Operations Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

As an Office Operations Coordinator, you will be responsible for managing a variety of key administrative functions that support our operations. You will oversee equipment inspections, vendor relationships, and customer feedback collection, ensuring everything runs on schedule and within compliance. You will also play a key role in improving and documenting our operational processes to enhance efficiency.

Key Responsibilities:

Equipment Inspection Scheduling & Compliance:

• Track inventory of equipment with completed and upcoming inspections.
• Ensure timely scheduling and compliance of inspections.
• Register new equipment pieces in the state of Maryland as needed.

3rd Party Vendor Management & Scheduling:

• Manage relationships with third-party vendors, ensuring timely and effective scheduling of services.
• Coordinate with vendors to resolve issues and ensure service expectations are met.

Scheduling Underground Marking Appointments (811 Locates):

• Coordinate underground marking appointments to ensure projects stay on track and are completed safely.

Post-Event Customer Feedback Collection (Review Requests):

• Collect and analyze post-event customer feedback to ensure high levels of customer satisfaction.
• Send review requests and track responses for continuous improvement.

Process & SOP Development:

• Help define, document, and execute standard operating procedures (SOPs) for office operations and back-office functions.
• Continuously evaluate and improve processes to enhance efficiency

Qualifications:

• Strong Organizational Skills: Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-Oriented: Attentive to the small details to ensure accuracy and compliance in all processes.
• Excellent Communication Skills: Strong verbal and written communication skills in English; comfortable coordinating with multiple parties both internally and externally.
• Systems & Process-Oriented: Ability to define, document, and execute standard operating procedures (SOPs) to improve efficiency.
• Proactive & Problem-Solving Attitude: Able to anticipate needs and solve issues as they arise while maintaining a positive and professional demeanor.
• Commitment to Confidentiality: Demonstrates a high level of integrity and maintains confidentiality when handling sensitive information.
• Document-Driven: Strong commitment to documenting work processes and ensuring that records are accurate, accessible, and up to date.
• Comfortable with Remote Communication: Able to effectively communicate with internal teams, vendors, and customers through remote platforms (email, phone, video calls, etc.), adapting to a flexible work environment.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.