IT Operations Support Specialist (EMEA, Remote)

Company Overview:

Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using near-real-time insights into the latest malicious actors, relationships, threat patterns, and imminent attacks relevant to their businesses. Founded in 2014, Intel 471 provides comprehensive intelligence and monitoring on threat actors. The company’s centralized TITAN platform enables intelligence and security professionals to access structured information, dashboards, timely alerts and intelligence reporting via web portal or API integration.

Our pedigree is unmatched and we count upon a team with experience operating in the intelligence services, military, law enforcement and private threat intelligence companies in nearly every continent on earth.

The Role:

Intel 471 is looking for an IT Operations Support Specialist to join our world-class team, reporting to the IT Lead. The role can be in the EMEA region (CET time zone) on a remote basis.

The IT Operations Support Specialist is responsible for helping to improve and maintain the uptime of all production and client-facing systems. This involves working remotely on a global team of IT professionals to deploy and support a 24/7 reliable service, assist with support questions, provide prompt issue resolution, and ensure proper administration and monitoring practices are followed.  

Key Duties and Responsibilities:

• Provide day-to-day IT operations support, including end-user support, troubleshooting, and issue resolution across macOS, Linux, and other supported platforms.
• Manage user accounts, access controls, and group policies across Google Workspace and other SaaS applications.
• Collaborate closely with the Security Operations (SecOps) team to support endpoint security, patching, compliance, and incident response workflows.
• Use automation and scripting to streamline IT tasks, including onboarding/offboarding, system maintenance, and configuration management.
• Help improve incident response process, including issue identification, tracking, triage, management, remediation and post-mortem analysis and reporting.
• Maintain and update system documentation, standard operating procedures (SOPs), and knowledge base articles to support internal IT processes.
• Assist in improving monitoring and alerting systems to enhance observability and proactively detect system issues.
• Support the deployment and management of Mobile Device Management (MDM) solutions for macOS.
• Work with internal teams to ensure timely communication around system status, production incidents, and operational updates.
• Contribute to process improvement initiatives and help identify opportunities to increase efficiency and reliability in IT operations.
• Team player with integrity, able to handle urgent requests and high-pressure situations while staying flexible and focused.

Education, Experience & Qualifications:

• Bachelor’s degree in information systems, related field or equivalent experience
• Minimum 3–5 years of experience in IT operations, technical support, or service desk environments
• Experience supporting macOS, Linux, and cross-platform environments
• Strong understanding of identity and access management, escalation processes, and service request workflows.
  Proficiency with Google Workspace administration and common SaaS applications (e.g. Slack, Zoom, Atlassian, Microsoft 365 tools)
• Hands-on experience with MDM platforms (e.g. Kandji, Jamf, Intune) for endpoint management and compliance
• Experience in at least one scripting language for automations (e.g. Python, Bash, JavaScript)
• Understanding of IT service management (ITSM) principles — ITIL certification is a plus
• Strong documentation, problem-solving, and communication skills
• Certifications such as Google IT Support, Apple ACSP, CompTIA A+/Network+, or ITIL Foundations are beneficial

By applying to this role, you confirm that you're willing to show your ID on a video call to confirm your identity.

Benefits:

• Competitive compensation
• Remote-friendly culture
• Wellness programs
• Employee recognition program
• A variety of professional development opportunities
• Inclusive culture focused on people, customers and innovation

Our Culture:

The Intel 471 team is constantly growing and is always on the lookout for talented professionals who seek to operate on the forefront of the fight against threat actors impacting our customers and partners. Our culture of humility and quiet professionalism is a core attribute of Intel 471 and everyone within it. Our culture is collaborative, supportive and fast-paced. We're a mission-driven company. We're looking for talented, 'can-do' minded people with a passion for always doing the right thing.

We believe in supporting a progressive culture that allows all our people to be themselves, enjoy exciting opportunities and grow with us. That's why our culture is founded on our core values of openness, inclusion, integrity and client focus, which set the tone for how we work together and treat each other in order to empower us all – and foster a unique team spirit. View our Culture Guide to find out more about us and what it’s like to work for Intel 471!