Offer summary

Qualifications:

Minimum of 3+ years of experience in IT, focusing on help desk and customer support., Strong knowledge of common business technologies and cloud infrastructure components., High technical skills with the ability to solve problems efficiently and stay updated on technology trends., B2 or higher proficiency in English, with excellent interpersonal skills to communicate with all levels of clients..

Key responsabilities:

Assist end users through remote sessions via chat, phone, and email.

Simplify complex technical solutions and convey them effectively to end users.

Work remotely while maintaining a dedicated home office environment with stable internet.

Prepare for potential in-office work in Buenos Aires starting in 2025.

Job description

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
We have professional development pathways throughout the organization with accompanying training programs.
We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
We are poised for significant growth in 2025 and beyond, and need you to help us do it!
We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Requirements

Interlaced is looking to hire a contracted IT Support Technician II in Buenos Aires. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for is an efficient problem solver, has high technical skills and experience, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

Ideally, this candidate has a minimum of 3+ years working in IT, with a focus on help desk and customer support.

This is a full-time contract position working remotely to assist end users through remote sessions via chat, phone, and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection.

Candidates should possess B2 or higher proficiency in English.

This position is from the hours of 8:00am - 5:00pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays. We anticipate opening a local Buenos Aires office that will require in-office work 3 days a week in 2025.

Below are tools we work with at Interlaced and proficiency in several of these tools is preferred: