Offer summary

Qualifications:

Bachelor's degree or advanced degree, or 7+ years of experience in a related field., 5+ years of experience in business analysis or a similar role., Strong analytical skills and ability to develop effective solutions., Excellent verbal and written communication skills..

Key responsabilities:

Act as a subject matter expert for the assigned digital application.

Collaborate with the Product Manager to refine features and shape requirements.

Perform user acceptance testing and support throughout the development life cycle.

Provide impact assessments and assist in formulating recommendations regarding issues and risks.

Job description

Job Description

Responsible for the supporting the team in development of features and functionality within their assigned digital focus area. Leverage knowledge of the assigned application, our existing customer needs, and business objectives to support product and delivery team on improving the user experience and driving business value. Work completed would be focused on broader business unit, but also involves working with technical partners.

What You'll Do

Be a subject matter expert for assigned digital application
Provide insight into proposed design/functional enhancements requests by working with Product Manger to refine features and shape requirements.
Use knowledge of known member pain points to provide input into proposed design/functional enhancements.
Represent business team in requirements sessions for corporate projects/initiatives.
Perform user acceptance and validation testing as needed, including mobile device testing.
Support team throughout development life cycle with ongoing support for questions and queries related to requirements and existing business rules of the application
Collaborate with Product Owner and Test lead on business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements
Provide impact assessments and assist in formulating recommendations to the business owner regarding issues, risks, etc.
Support in updating and maintaining the product documentation so that it reflects the changes made in each production release
Support business readiness activities

What You'll Bring (Hiring Requirements)

Bachelor's degree or advanced degree (where required)
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.
Demonstrated enthusiasm for creating exceptional digital member experiences.
Strong ability to analyze issues and develop effective solutions.
Capable of managing multiple tasks and setting priorities based on business needs and urgency.
Excellent verbal and written communication skills for business contexts.
Strong ability to collaborate with diverse project teams and work across various functional areas.
Experienced in using JIRA and Confluence.
Familiarity with the health care industry is preferred.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$69,000.00 - $124,200.00

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