Strong customer service skills with the ability to communicate clearly and concisely.
Detail-oriented with a typing speed of 40+ WPM.
Ability to work under pressure and meet deadlines while being adaptable to change.
Strong research and problem-solving skills.
Requirements:
Process title documentation accurately and in a timely manner for assigned files.
Maintain organized communication with vehicle owners and stakeholders via various channels.
Handle inbound calls professionally and resolve outstanding concerns promptly.
Meet expected KPIs and complete tasks within the designated timelines.
Job description
About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Job Description
In this position, you will be responsible for understanding and supporting the process of obtaining vehicle title transfer paperwork required to process salvage on behalf of our vehicle providers. Effective candidates will assist all necessary vehicle owners and stakeholders to keep them informed of the process, answer questions while leveraging the tools provided to drive best-in-class outcomes.
Responsibilities
Responsible for all files assigned with the timely and accurate processing of title documentation/information
Review of all documentation while Identifying the proper flow of title documentation to proceed accordingly
Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc
Maintain an organized workspace/area that is conducive to the overall success of the department
Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks
Accurately review and disposition of all documents received
Complete files within the expected timeline set forth by leadership
Accurately enter system notes in a clear, concise, and professional written style of communication
Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc
Ability to complete all tasks assigned within your shift
Possess knowledge of Provider Specific Requirements
Assist with other functions and/or duties as needed
Duties are subject to change, based on business needs
Qualifications
Must possess the ability to craft sound and concise sentences and exhibit superior customer service
Must be able to type 40+ WPM
Must be detail-oriented with all assigned work
Display a team player mannerism
Provide excellent customer service
Be a quick learner who is highly organized and adaptable and open to change
