Assistant Director of Military Education Benefits

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Assistant Director of Military Education Benefits – Veterans Affairs Processing, will oversee the responsibilities related to the processing and enrollment reporting for Chapter 31, Veteran Readiness & Employment Program-VR&E, for our online and campus student population. You will engage and collaborate with the department and university partners to achieve solutions to improve the military student experience. You will also provide management and oversight of military benefit education specialists following SNHU's core values and are dedicated to meeting the requirements of the University's needs and mission.

This is a remote friendly position (#LI-Remote) and you will report to the Director of Military Education Benefits.

In this role:

• You will lead important projects to improve the military student experience in processing military benefits.
• You will oversee and maintain the Tungsten Network Portal for VR&E authorization form processing and invoicing.
• You will build relationships and communicate with representatives of the Department of Veterans Affairs (VA) daily and guide communication between the VA and SNHU.
• You will oversee training modules for new team members and Compass Learning.
• You will collaborate within the team to improve and design our daily practices.
• You will increase excellence in service through ongoing department support and calibration.
• You will establish, maintain, and advance quality assurance for military benefit processing.
• You will represent the Military Benefit Team in department and university projects to enhance the student experience.
• You will provide direct, open, and honest feedback to promote engagement, collaboration, and communication to increase success.
• You will perform other related responsibilities to support Military Benefits, Student Financial Services, and University goals.

What we're looking for:

• A Bachelor's degree and 3+ years of experience in military benefit processing including VR&E Program, Enrollment Manager, and the Tungsten Network Portal, to ensure compliance with regulatory requirements.
• Experience with Banner, PowerBI, and Argos reporting platforms.
• Experience managing a team.
• A thoughtful mindset to promote and improve daily operations and practice.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources