Offer summary

Qualifications:

High school diploma or GED required; some college preferred., Certified Pharmacy Technician preferred but not required., Minimum of 1 year experience in a high-volume contact center environment., Excellent customer service, communication, and problem-solving skills. .

Key responsabilities:

Receive inbound calls from members regarding their pharmacy benefits.

Establish and maintain relationships with members to ensure their needs are met.

Provide information and solve issues to influence a positive customer experience.

Convey a sense of care and expertise in services to members.

Job description

Overview:

MaxorPlus is currently seeking full time, remote-based Member Advocates to join our dynamic, growing operations team. This is an excellent opportunity for experienced Call Center, Customer Service Professionals AND Pharmacy Technicians. Our team of professionals handle inquiries from members, prescribers and pharmacies fielding questions, and educating callers on the members’ pharmacy benefit by providing the highest levels of customer service.

MaxorPlus Voted Top Places to 5 years in a row Work 2021, 2022, 2023, 2024 and 2025!

At Maxor we believe people come first. We champion a culture of diversity, collaboration and teamwork where employees are truly valued as the Company’s best asset. We work hard, but we make sure to have fun along the way, too.

WHY CHOOSE A CAREER AT MAXOR?

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

WE OFFER: Investing in our people starts with a competitive Salary + Quarterly Bonuses + a $1000 Retention Bonus AND industry leading Health Benefits package including:

Remote-based
A positive, high energy work culture
Fantastic team members
Growing pharmacy company with opportunity for real career advancement
Comprehensive mental health and wellbeing resources
Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
Company paid basic life/AD&D, Short-term and Long-term disability insurance
Rx, dental, vision, short-term disability, and FSA
Employer-matched 401k Plan
Industry leading PTO plan
And MORE

Our Company

We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

Our Locations

The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,400 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.

Responsibilities:

As a Member Advocate, you truly are an advocate for our members. You will receive inbound calls from members to answer questions regarding their pharmacy benefits. You will establish and maintain relationships with members to ensure all needs are met completely, promptly and professionally. As the first point of contact, you must convey to the member, a sense of care for them & expertise in our services. You are in a unique position to influence a positive customer experience by providing information & solving issues for the member.

In fact, here is a short video on preview of the Member Advocate role:

https://vimeo.com/692175890/2122a08403

Qualifications:

Education:

Certified Pharmacy Technician preferred but not required
Some college preferred. High school diploma, GED, or equivalent required.
Bi-lingual Spanish is preferred but not required.

Experience:

Minimum of 1 year experience in high volume, dynamic contact center environment.

Knowledge, Skills, and Abilities:

Excellent telephone customer service skills and knowledge in CHAT
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Demonstrated ability to adapt and learn new skills, and tools and technology
Demonstrated ability to multi-task and work in a fast paced environment
Ability to work under difficult circumstances with a wide variety of individuals.

Preferred: