Senior Consultant, Applications Management

Harbor is seeking a Senior Consultant to join our Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a fully remote position that can be worked from anywhere in the UK, USA or Canada.

Job Duties and Responsibilities:

• Provide application guidance to clients and collaborate with users to achieve their business need
• Analyze and resolve complex application and technical issues
• Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Stay current with application release
• Report back and collaborate with senior AMS management to address client or junior staff concerns
• Provide mentorship and guidance to more junior team members
• Contribute to the work of Applications Management Services, including:
  • Serve as the primary point of contact for clients, addressing concerns, and resolving issues
  • Build trusted relationships with clients to effectively support long term service and growth
  • Ensure that services are delivered, and client cases are updated in according to service level agreements (SLAs)
  • Attend regular backlog review meetings
  • Contribute to team Knowledge Base
  • Provide best practices guidance and solutions based on business needs
  • Work with cross-functional teams to delegate work as needed
  • Attend client meetings

Experience, Education and Qualifications:

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
• 7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
• 5+ years of experience in a customer-facing role
• Experience writing Microsoft SQL Server queries (advanced proficiency) and stored procedures with a solid understanding of relational database structure and normalization
• SSRS reports/Power BI development experience
• Extended knowledge of the technical aspects behind data extraction and integration, including REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML
• Experience with Aderant Design Studio
• Understanding of Power Automate or other low code workflow platforms
• Understanding of data or file conveyance for Import/Export automation functions
• Experience with Powershell or other scripting languages
• NET framework development experience
• Familiar with Professional Service financial systems and accounting principles
• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
• Strong analytical and problem-solving skills
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients
• Flexibility to adapt to change and to learn and develop new skillsets as required