Offer summary

Qualifications:

1+ years of customer service experience, preferably in outbound roles., Strong English communication skills, both written and verbal., Experience with CRM or scheduling software, with ServiceTitan being a plus., Ability to handle high call volumes and multitask effectively..

Key responsabilities:

Make outbound calls to schedule service appointments and follow up with customers.

Handle inbound inquiries and reschedule requests during busy periods.

Maintain records in scheduling software and provide excellent customer service.

Assist with inbound calls during peak times as needed.

Job description

Job Title: Outbound Customer Service Representative
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD per month including commissions
(Commission: 5% on converted unsold estimates, 5% on jobs booked through pure cold outbound)

Work Schedule: Monday - Friday, 11:00 AM to 7:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Our client is a growing service-based company seeking a proactive Customer Service Representative to handle outbound scheduling calls and customer follow-ups.

Position Overview:

The Outbound Customer Service Representative will focus on making outbound calls to schedule service appointments, follow up with customers, and assist with inbound inquiries during peak times. This role requires excellent communication skills, attention to detail, and the ability to manage a high volume of calls while maintaining quality service.

Key Responsibilities:

Make outbound calls to schedule service appointments.
Handle inbound inquiries and reschedule requests during busy times.
Follow up with customers to confirm appointments.
Maintain records in scheduling software (ServiceTitan a plus).
Provide excellent customer service at all times.

Qualifications:

Comfortable making outbound calls for a large portion of the day.
Ability to use Excel lists for outbound calling.
Willing to assist with inbound calls during peak times.
1+ years of customer service experience (outbound preferred).
Strong English communication skills (written & verbal).
CRM or scheduling software experience (ServiceTitan a plus).
Ability to handle high call volumes and multitask.

Nice-to-Haves:

Customer service experience.
ServiceTitan experience.
Experience in appointment setting or scheduling.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Required profile