Offer summary

Qualifications:

2+ years of experience in billing, collections, or accounts receivable., Strong verbal and written communication skills for customer interactions., Ability to handle sensitive financial conversations with professionalism., Highly organized, with the ability to manage multiple accounts and tasks efficiently..

Key responsabilities:

Contact customers with overdue accounts through phone calls, emails, and text messages.

Assist customers in making payments or negotiating affordable payment plans when necessary.

Maintain accurate records of customer interactions and payment agreements.

Provide excellent customer service while addressing billing concerns.

Job description

Job Title: Billing and Collections Specialist
Location: Remote (CST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a U.S.-based company looking for a Billing and Collections Specialist to manage overdue accounts, facilitate timely payments, and maintain positive customer relationships. The company values proactive communication and excellent customer service while ensuring efficient resolution of billing issues.

Position Overview:

We are seeking a Billing and Collections Specialist to handle customer payment collections, follow up on overdue invoices, and support billing operations. The ideal candidate will be proactive, detail-oriented, and comfortable communicating with customers via phone, email, and text to ensure timely payments.

Key Responsibilities:

Contact customers with overdue accounts through phone calls, emails, and text messages.
Assist customers in making payments or negotiating affordable payment plans when necessary.
Maintain accurate records of customer interactions and payment agreements.
Follow up with customers to ensure timely fulfillment of payment arrangements.
Provide excellent customer service while addressing billing concerns.

Qualifications:

2+ years of experience in billing, collections, or accounts receivable.
Strong verbal and written communication skills for customer interactions.
Ability to handle sensitive financial conversations with professionalism.
Highly organized, with the ability to manage multiple accounts and tasks efficiently.
Familiarity with billing processes and communication tools (e.g., CRM software, phone systems).

Nice-to-Haves:

Experience working with U.S.-based customers in a billing or collections role.
Prior experience in SaaS, fintech, or subscription-based billing environments.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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