The IT@JH Design group is looking for a curious, self-motivated WordPress Support Assistant (Intern) to support our websites built on the WordPress platform.
Specific Duties & Responsibilities
- Assists with resolving technical problems related to our websites or the WordPress theme components, gaining real-world problem-solving experience.
- Reviews and assesses customer websites to ensure they align with the latest Johns Hopkins standards and practices.
- Participates in design research and competitor analysis to improve our website design and features.
- Assists with updating and improving the customer support website, gaining practical experience in content management.
- Performs quality assurance (QA) testing on new website features and updates to ensure everything works smoothly before launch.
- Shares ideas on how to make our customers’ websites more user-friendly and engaging.
- Works closely with the team, learning from experienced professionals while supporting various projects and initiatives.
- Provide attention to detail in data gathering, specifications development and documentation and record keeping.
- Utilize basic degree of analytical skill.
- Work under direct supervision in support of team initiatives.
- Other duties as assigned.
Special Knowledge, Skills, and Abilities
- Feels comfortable working as part of a team and contributing ideas.
- Communicates clearly and concisely with others.
- Is motivated to learn and grow in the field of web development and design including staying up to date with new trends and technologies.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Some College.
- Demonstrates a basic knowledge of website creation and support.
Preferred Qualifications
- Exposure to WordPress or similar tools for managing website content.
- Basic understanding of HTML/CSS or desire to learn.
Classified Title: Computer Support Assistant
Job Posting Title (Working Title): WordPress Support Assistant (Intern)
Role/Level/Range: ATO 37.5/02/OC
Starting Salary Range: $15.70 - $25.25 HRLY (Commensurate w/exp.)
Employee group: Casual / On Call
Schedule: Monday to Friday 8:30-5:00
FLSA Status: Non-Exempt
Location: Remote
Department name: IT@JH Enterprise Business Solutions
Personnel area: University Administration
