The Senior Engagement Manager manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity and have high-risk exposure. Ensures the coherence of the Program, and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result that is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Work location: Remote in the U.S.A.

Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location; work from home three days a week and in the office two days a week.

Critical Competencies

Stays current on industry trends and serves as an expert on SDLC and agile practices, coaching others when needed.

Develops knowledge of customer organization's structure, operations, and business processes; Identifies business issues impacting multiple teams; demonstrates awareness of customer’s industry; demonstrates understanding of the financial impact of decisions.

Manages project and customer compliance and reporting requirements; modifies reports to improve efficiency; Implements improvements that impact quality; coaches others on how to utilize resources to maximize performance.

Assures that standards for quality and quantity are met; reviews work, budget, and schedules to ensure plans will meet requirements.

Monitors and suggests methods for continuous improvement for the department; create measures to check the accuracy of information for the team.

Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement.

Demonstrates advanced understanding of products, technologies, offerings, etc., and coaches other colleagues in building their knowledge.

Leverages knowledge of competitors’ products and services as well as their strengths and weaknesses to compare choices.

Balances several projects simultaneously with minimal error and without losing track of important details or deliverables.

Key Responsibilities

Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments.

Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery.

Work with customers by utilizing your project management skills to put together onboarding schedules and tasks.

Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.

Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.

Create and manage project plans and schedules in conjunction with cloud engineers, and provide updates to customers on progress.

Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.

Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.

Other Incidental tasks related to the job, as necessary.

Knowledge/Skills

Strong knowledge of the business, functional operations and strategic initiatives.

Grows relationships with key organizational influencers and builds relationships with external partners (e.g., vendors, and customers).

Teaches others the importance of accuracy and thoroughness so that sufficiently detailed information is logged correctly.

Demonstrates advanced working knowledge of Microsoft® and other company-supported applications, applying templates and standards to produce elements and incorporate them into presentations.

Devises new methods and procedures for collecting data; performs complex data analyses and presents findings on the underlying principles, reasons, or facts.

Develops advanced models to test hypotheses and understand the impact of more complex decisions in various scenarios, drawing upon thoughts and insights from different sources.

Demonstrates proper techniques for preparing and filing complex regulatory correspondence in an organized and concise format, sending documents to regulatory agencies as requested.

Uses quality tools and techniques to continuously focus on and measure discrepancies from quality standards.

Education/Experience

Bachelor's Degree in a field related to the role is required.

At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required.

A minimum of 5 – 7 years of project management experience is required.

External client-facing experience is preferred.

Experience with Private Cloud is required, preferably VMware.

Experience with Jira and Microsoft Office suite is required.

Certifications

Project Management Professional preferred.

Certified Scrum Master preferred.

Physical Demands/Travel

General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor.

Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Occasional domestic travel, less than 10%

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

The anticipated starting pay range for Colorado is: $82,300 - $120,670

The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370

The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

Work location: Remote in the U.S.A.

Candidates who reside within 40 miles of our San Antonio office will work a hybrid location; work from home three days a week and in the office two days a week.

#LI-AW1, #LI-Remote

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Engagement Manager

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