Offer summary

Qualifications:

Bachelor's Degree with a minimum of 7 years of relevant experience, or an Associate's Degree with 9 years of relevant experience., Experience in healthcare provider, payor, CBO, or outsourcing environments is preferred., Strong verbal and written communication skills are essential., Proficiency in CMS-1500 and electronic equivalents is required..

Key responsabilities:

Oversee day-to-day operations for Physician Managed Services and manage staff for assigned projects.

Maintain relationships with client operations leadership and ensure compliance with laws and guidelines.

Lead multiple projects, mentor team members, and support new project implementations.

Provide reports and statistical information to management and clients, and monitor productivity and compliance.

Job description

Job Family:

PFS General

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

The Operations Manager oversees the day-to-day operations for Physician Managed Services. The Operations Manager position will be aligned with the Lewisville, Texas service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines. The Operations Manager will perform all job-related duties, as assigned. Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members.

Essential Job Functions

Able to prioritize tasks and work independently without supervision
Excellent verbal and written communication skills
Strong attention to details and accuracy
Strong analytical and research skills
Solid understanding of CMS-1500 and electronic equivalent
Understand and meet clients’ specific needs
Ability to lead, mentor and develop team members
Meet and exceed department goals
Support new project implementation and operational transition
Special client projects
Fill-in for Supervisors
Monitor productivity, legal compliance, and compliance with client policies & procedures
Hire, review, discipline and terminate
Verify and monitor time off requests
Ensure employee compliance with Guidehouse policies and procedures
Provide reports and statistical information for management and clients
Client services liaison
Monitor client revenue reports
Assist team where needed
Process month-end procedures for Guidehouse
Promote teamwork and a positive work environment
Travel to other Guidehouse locations and client sites as needed

Client Responsibility:

Ensure compliance with all client policies and procedures
Work with client to develop efficient workflows that promote success for the client and Guidehouse
Provide reports and relevant statistics, KPI’s to clients and leadership
Complete required approvals and processes for the team and client

What You Will Need:

Requires a Bachelor's Degree and a minimum 7 years of prior relevant experience or Associate's Degree and a minimum 9 years of prior relevant experience.(Relevant experience may be substituted for formal education or advanced degree.
Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing company

What Would Be Nice To Have:

Physician Client Relations
Experience in ambulatory/physician revenue cycle operations
PC skills in a Windows environment.
Knowledge and utilization of desktop applications to include Word and Excel.
Excellent verbal and written communication skills
Ability to initiate and follow through on projects and work independently with minimal supervision.
Previous staff supervisory experience.

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The annual salary range for this position is $77,000.00-$129,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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