Senior Implementation Project Lead

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary

We are actively hiring a full-time Senior Implementation Project Lead to join our Implementation Services team. The Implementation Services team is accountable for facilitating new customer implementations, designing & bringing to market recurring optimization services, and developing preferred post-acute network builds. This role will report to the Manager of Implementation Services.

You will be responsible for leading moderate-to-high-complexity projects, managing internal customer contracting support, team process optimization, and leading active, services-based engagements that remain with the Implementation Services team.

Most projects are delivered remotely, while a few offer the opportunity to work with customers on-site once business travel resumes. This position will involve minimal travel, with the expectation of occasional travel for key engagements or client needs.

What You’ll Do

• Independently lead and drive end-to-end implementations of moderate to high complexity, ensuring seamless integration of solutions into healthcare organizations' EHR systems.
• Proactively identify risks, mitigate challenges, and optimize implementation processes for efficiency and scalability.
• Serve as a strategic partner to healthcare organizations, guiding them through product integration, best practices, and operational adoption.
• Establish and maintain strong relationships with key stakeholders to ensure long-term success.
• Partner with Growth and Integration teams to accelerate contracting and onboarding for admitting organizations.
• Own and refine internal processes within the Implementation Services team to improve efficiency and scalability.
• Lead tracking, reporting, and execution of in-flight service engagements, ensuring alignment across teams and delivering on key milestones.
• Drive accountability by providing data-driven insights and progress updates to internal stakeholders.
• Act as a bridge between Implementation Engineering, State Account Management and other internal teams, ensuring a seamless transition from sales to delivery.
• Influence process improvements and best practices to enhance overall implementation effectiveness and customer experience.
  
  

What Success Looks Like…

In 3 months…

• Understand Bamboo Health’s Product(s) (i.e. Pings, Gateway) features, and functionality.
• Develop an in-depth understanding of our customer types
• Take ownership of moderate to high complex project implementations from kickoff to go-live
• Take ownership of the post-acute contracting process
• Ownership of assigned services engagement tasks
• Establish working relationships with the Implementations Services
  
  

In 6 months…

• Continue ownership of moderate to high complex project implementations from kickoff to go-live
• Contribute support to active, larger launches owned by other Implementation Services team members
• Establish working relationships with the Growth and Integrations teams
  
  

In 12 months…

• Act as a subject matter expert as it relates to moderate to high complex project implementations from kickoff to go live
• Own moderate to high complexity launches as an individual contributor
• Proactively engage in internal team development with ownership of certain deliverables
  
  

What You Need

• BA/BS degree in a related field and 5+ years of experience in project management, account management, or client relationship management (Healthcare experience is a plus).
• A mission-driven focus with a passion for spearheading change
• Excellent verbal and written communication skills, with the ability to clearly articulate ideas and updates to internal teams and external stakeholders.
• Demonstrated ability to manage customer relationships, understand customer needs, and provide solutions that meet or exceed expectations.
• Familiarity with project management tools and the ability to manage timelines, resources, and deliverables across multiple projects.
• Experience in healthcare or familiarity with EHR systems would be a plus, but not required.
• Strong analytical and problem-solving skills, with a high level of judgment and creativity in designing innovative solutions.
• Demonstrated ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
  
  

What You Get

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
• Receive competitive compensation, including health, dental, vision and other benefits
  
  

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.