B.A/B.S or equivalent work experience in HRIS and Benefits field.
Proficient knowledge of Human Capital Management and Benefits.
Previous consulting or implementation experience in a technical and/or HR space.
Effective time management skills and ability to meet tight deadlines.
Requirements:
Develop an understanding of NEOGOV’s Implementation and Configuration practices.
Execute deployments and provide best practice coaching for customers.
Track support levels and customer satisfaction metrics to ensure SLAs are met.
Serve as a coach and knowledge resource for customers and support representatives.
Job description
About
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for new NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts. You will be supporting multiple HRIS customers implementing a variety of NEOGOV HRIS products, specifically our Benefits platform.
What You Will Do
Develop an applicable understanding of NEOGOV’s Implementation and Configuration practices.
Execute deployments (implementations) and best practice coaching for small-mid size customers.
Demonstrate configurations through building prototype systems and assist in testing
Develop and maintain project plans, issues logs, status reports, and time/budget reports.
Identify system improvements and process opportunities in HRIS and Benefits product pillar.
Track support level and customer satisfaction metrics by ensuring support SLA’s are being achieved and exceeded.
Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
Participating in City Tours, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 20%)
Who You Are
Able to build partnerships and work collaboratively with others to meet shared objectives.
Have a customer-centric attitude with the ability to build cross-functional relationships
A strong communicator with the ability to present technical information to varied audiences
Passionate about team and company success through collaboration and innovation
What You Have
B.A/B.S or equivalent work experience in the HRIS and Benefits field.
Proficient knowledge of the Human Capitol Management and Benefits space
Previous consulting or implementation experience in a technical and/or HR space.
Working knowledge of the public sector is preferred, but not required.
Proven track record of setting expectations, communicating goals and objectives with customers and teammates
Effective time management skills and ability to meet tight deadlines
Experience learning technology quickly and applying business analysis strategies
What NEOGOV Offers
Comprehensive Benefits Package (medical, dental, vision, etc.) for full-time employees
Generous PTO and Flex-Time off
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
Truly inclusive and diverse environment
12-week Paid Parental Leave
Additional Benefits specific to department, etc.
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
