Benefits Customer Support Representative

Job Description

The isolved Benefits Customer Support Representative is an integral member of the team that will play a role in partnering with our customers and providing ongoing support. This member will also maintain ongoing plan operations as needed and will be responsible for troubleshooting and resolving client benefit inquiries as well as ensuring plan accuracy.

Core Job Duties

• Provide benefit support to all customers that utilize the Benefits Module outside of annual Open Enrollment.
• Troubleshoot benefit plans to resolve client issues.
• Troubleshoot COBRA setup to resolve clients issues.
• Partner with internal benefits teams on plan builds.
• Collaborate with isolved Benefits Team about COBRA, HSA, FSA and HRA errors.
• Manage customer escalated issues and drive resolution.
• Manage a variety of benefit plan information (retirement, FSA, medical, dental, vision) for the purpose of ensuring plans are established according to client summary plan descriptions, eligibility and termination rules.
• Maintain regular communications with the customers and keep them apprised of the status of their outstanding questions/issues.
• Meet outlined Service Level Agreements.
• Collaborate with peers to establish best practices.
• Attend and participate in all relevant meetings.
• Complete special projects as needed.
• Adhere to company and departmental policies.
• Other duties as assigned.
  
  

Minimum Qualifications

• Knowledge of Benefits, Human Resources, and Health Insurance
• Software experience, preferably in a SaaS environment.
• Four-year degree or equivalent education and business experience
• 3 years of experience in payroll industry and benefits role
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
  
  

About Isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.