At least 6 months of customer service experience preferred.
Strong communication skills and emotional intelligence are essential.
Familiarity with Android and iOS mobile applications is a plus.
Requirements:
Field customer inquiries through inbound and outbound calls and emails.
Identify customer needs through active listening and follow-up questions.
Document customer interactions and outcomes in the appropriate systems.
Create a positive customer experience by delivering timely and accurate information.
Job description
Job Description
As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.
So, what does a day in life for a Customer Service Representative look like?
Communicate with customers through inbound calls, outbound calls and email channels
Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
Document customer needs, interactions and outcomes in the appropriate tool or system
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
Starting at $12 hourly and overtime opportunities
Best in class medical, dental, vision benefits
Tuition Reimbursement
Refer-A-Friend bonuses
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships
What We Are Looking For
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!
Requirements
To be successful, you’ll need these qualities
You’re at least 18 years of age
You have a High School Diploma or equivalent
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
Demonstrate a caring, supportive and friendly nature in every interaction
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re familiar with Android and IOS mobile applications
You’re results oriented and comfortable providing customers with recommendations and solutions
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