Customer Success Enablement Instructional Designer

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

Position Responsibilities

At Deltek, we are committed to equipping our Customer Success (CS) team with the tools, knowledge, and strategies they need to thrive. As an Instructional Designer, you will play a key role in transforming enablement strategies into engaging, high-impact learning content that empowers our CS team members.

In this role, you will develop interactive e-learning modules, training materials, job aids, videos, and other instructional assets to support CS team onboarding, continuous learning, and skills development. The ideal candidate has a strong background in instructional design, adult learning principles, and content development, with experience leveraging technology to create scalable and engaging learning experiences.

Responsibilities

• Content Development: Design, develop, and maintain engaging learning content, including e-learning modules, interactive courses, instructor-led training (ILT) materials, playbooks, videos, and knowledge resources.
• Instructional Design Strategy: Apply adult learning principles, instructional design best practices, and multimedia techniques to create effective, learner-centered experiences.
• Collaboration with Enablement Team: Work closely with stakeholders to translate enablement strategies and training needs into structured, high-impact learning content.
• Technology & Platform Utilization: Leverage LMS platforms, video editing software, and e-learning tools to develop and deliver engaging training experiences.
• Content Customization & Localization: Adapt learning materials to various skill levels, geographies, and learning styles to ensure relevance and accessibility.
• Assess & Improve Learning Content: Continuously evaluate training effectiveness using feedback, assessments, and engagement metrics to optimize learning experiences.
• Knowledge Management: Maintain an organized and up-to-date repository of training content, ensuring CSMs have easy access to critical learning resources.
• Industry & Learning Trends: Stay current on innovations in instructional design, learning technologies, and best practices to enhance training effectiveness.
  
  
  

Qualifications

• 3+ years of experience in instructional design, learning & development, or training content creation, preferably in a SaaS or technology-driven environment.
• Strong expertise in instructional design, including adult learning principles, content structuring, and learner engagement strategies.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and experience optimizing content for LMS platforms.
• Ability to develop visually appealing, concise, and effective learning materials.
• Strong collaboration skills, with experience working cross-functionally with enablement leaders, SMEs, and stakeholders.
• Excellent project management skills, with the ability to prioritize multiple initiatives and meet deadlines.
• Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly and effectively.
• Bachelor’s degree in Instructional Design, Learning & Development, Communications, or a related field preferred.
  
  
  

Compensation Information

The U.S. salary range for this position is $46,500.00 - $75,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.