Offer summary

Qualifications:

Fluent in English and Spanish, with excellent written and verbal communication skills., At least 1 year of experience in customer service, preferably in a BPO environment., Strong problem-solving skills and the ability to think quickly on your feet., Team player with a positive and professional attitude..

Key responsabilities:

Maintain a positive and empathetic attitude towards customers while addressing their needs.

Diagnose and solve customer problems in Spanish, ensuring a positive experience.

Communicate effectively with customers via email and chat, and build sustainable relationships.

Coordinate with peers and managers to contribute to a high-performance workplace culture.

Job description

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We seek to hire candidates with a background in customer service to join our growing team

Essential Duties

Maintaining a positive, empathetic, and professional attitude towards customers
Diagnose and solve the customer's problems in Spanish
Deliver a positive customer experience whilst maintaining strict call-handling KPIs
Contribute to a high-performance and friendly workplace culture
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
Communicate effectively via email and chat with our customers
Understand the company’s products to answer any questions or concerns
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture

What we're looking for:

Excellent written and verbal English and Spanish communication skills
French proficiency level C1 and above
1 year experience in customer service preferably in a BPO environment
Ability to quickly think on your feet
Strong problem-solving skills
Team player

Why work for Influx

The flexibility of working from home, this a remote and full-time position
Work with clients in the USA, EU and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!

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