Senior Operations Manager, Claims Experience

We’re looking for a strategic and forward thinker to join our team as a Senior Operations Manager, supporting the Claims Experience (CLX) department.

In this pivotal role, you will transform our approach to claims management across all Lemonade product lines. This role is perfect for an insurance expert who excels in operational thinking, is passionate about leveraging next-generation technological solutions, enhancing current processes, and fostering cross-functional collaboration among our Product, Claims, Analytics, and Systems teams.

You will report to the Director of Operations in the centralized Customer Operations enablement team, as well as manage an Operations team focused on claims optimization.

In this role you’ll

• Oversee the execution of intricate projects within CLX, ensuring alignment with business goals and timely project completion
• Build and maintain strong relationships with key stakeholders, including executive leaders and Product partners, to drive strategic initiatives for operational excellence
• Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of claims experience operations. Your insights will influence capacity and budgetary and financial planning, significantly impacting the department’s financial health
• Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices
• Articulate complex ideas and project updates clearly and persuasively across all levels of the organization
• Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance. Your guidance will help develop future leaders and contribute to the ongoing growth of the Claims Experience Operations team

What you’ll need

• 6+ years in a similar role, within an insurance industry or mix of technology industry
• 2+ years of experience in a team management or leadership
• Demonstrated capability in project management, with a track record of leading complex, cross-functional projects to successful completion
• Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions.
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
• Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions.
• Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels.
• Ability to work remotely
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

The starting base range for this position is between $130,000 and $150,000 per year. Base pay is one component of Lemonade's total compensation package, which will also include equity in the form of RSUs, access to healthcare benefits, 401(k) plan with company match, robust PTO, parental leave, and more.