Customer Operations Administrator - Operations

Role Overview:

Signant Health is seeking a proactive Customer Operations Administrator to join our dynamic team. This role is crucial in supporting both internal and external customers by ensuring that all shipments and returns are processed with precision and in a timely manner.

Key Responsibilities:

• RAWB Management: Manage Return Authorization Without Balance (RAWB) requests in Netsuite for the US & UK team.
• Query Resolution: Act as a point of contact for the Fulfilment Team, resolving queries and problem tickets for UK and EU warehouses.
• Operational Support: Assist Customer Operations Coordinators with day-to-day functions to ensure smooth operations.
• Material Ordering: Support the ordering of printed materials on behalf of clients as directed by Client Services.
• Continuous Improvement: Contribute to ongoing improvement efforts within the Customer Operations area.
• Additional Duties: Perform other responsibilities as needed to support team and client needs.
  
  

Decision Making and Influence:

• Client Expectations Management: Play a key role in managing client expectations regarding device shipments and returns.
• Best Practices: Influence and ensure adoption of best practices within the team to meet and exceed customer expectations.
  
  

Essential:

• Strong adherence to health and safety standards.
• Proficient in accurate data entry.
• Administrative experience within a fast-paced environment.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Team-oriented with a positive and proactive attitude.
• Familiarity with the clinical trials or pharmaceutical industry is beneficial.
• Minimum education requirement: GCSE (UK)/ High School diploma (US) or equivalent.
  
  

Desirable:

• IATA Certification preferred, indicating expertise in safe transport and handling regulations.
  
  

Why Join Us?

Join Signant Health and be part of a team that is transforming the landscape of clinical trials through innovation and expertise. We offer competitive salaries, comprehensive benefits, and significant opportunities for professional growth and development.

Interested?

Apply now to become a vital part of our mission to improve the health and lives of patients worldwide. Your journey in making a global impact starts here!

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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