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Customer Support Assistant Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

Experience in customer service support, Proficiency in management and English, Capability to lead and strategize.

Key responsabilities:

  • Enhance customer experience and engage customers
  • Take ownership of consumer complaints
  • Maintain thorough records and workflows
FoodMe Global / Dine Palace logo
FoodMe Global / Dine Palace SME https://www.foodme.mobi/
51 - 200 Employees
About FoodMe Global / Dine Palace
FoodMe integrates App Ordering, sales, marketing, order management and delivery so that you can focus on growing your business. App Benefits & Features *Your App, Your Brand -Save Big on Commissions -Make More Money *Food Delivery at your Door Step -Seamless 3rd party delivery integration -Delivery & Tip payment collection and disbursements *A POS that integrates with your App -Multiple tablet POS stations, including table side -Print order to multiple kitchen stations and bar *Assets to Grow your Brand -Top of the line website -Photography & Videography -Logos & Graphics Creation *Sales & Marketing -Increase Visits and Orders -Email Marketing, Social Media, Push Messages, In-Store Branding & many more...
See more FoodMe Global / Dine Palace offers

Job description

This is a remote position.

We are looking for a Asst.  Customer Support Lead to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.

Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Available to work as per EST time 9:00am - 5:30pm

Benefits
- Friendly Environment
- Guaranteed Growth






Salary:

25,000/-

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Management ControlCustomer IntelligenceRelational DatabasesClient ServicesWindows Software

Other Skills

  • Verbal Communication Skills
  • Leadership Development
  • Troubleshooting (Problem Solving)
  • Multitasking
Are you interested?

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