UX Researcher

Job Title:

UX Researcher

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

Key Responsibilities:

• Conduct qualitative user research using various methodologies. (Ex. In-depth interviews, concept validation testing, surveys, focus groups, usability studies)
• Develop and deliver research outputs such as research project plans, discussion guides, findings presentation decks, persona cards, user scenarios, jobs to be done, heuristic analysis, detailed research reports, usability test findings, experience maps or service blueprints, and customer journey maps
• Collaborate with and bring along multi-disciplinary teams in UX research initiatives
• Gather and shape research objectives from various stakeholders
• Plan and conduct varied and impactful research studies
• Analyze and synthesize findings into actionable business and experience insights
• Communicate research insights clearly, credibly, and persuasively
• Occasionally facilitate design thinking exercises with internal customer teams
• Collaborate with Product Managers, Product Owners, Design Strategists, UX Designers, and business leads to validate ideas and inform product decisions
• Partner with other UX researchers on the team as needed, including to inform and test a new usability scorecard for Agents
• Participate in weekly sprint planning and related Agile ceremonies, including creating, tracking, and managing their own UX Research work on a shared Agile sprint board

Qualifications:

• Proven experience in UX research and related methodologies.
• Strong in qualitative and some minor quantitative research methods.
• Strong analytical skills to interpret research data and deliver actionable insights.
• Excellent communication and collaboration skills.
• Strong workshop facilitation and ability to translate research insights into recommendations.
• Comfortable working in the following or similar Salesforce-approved tools: Slack, Google Workspace, LucidSpark, Figma/Figjam, etc
• Moderate to fluent understanding of AI capabilities, including GPT and Agentic use cases (both as tools to complete their own delivery work, and also from an industry & emerging tech capability perspective, to potentially include in research studies)
• (Preferred but not required) Previous experience using  UserTesting.com  or UserZoom to run moderated and unmoderated studies

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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