Senior UX Researcher - Remote

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Compugen is seeking a Senior UX Researcher for an initial 1 year contract working remotely. Candidates must currently reside within British Columbia.

Responsibilities:

• Actively partner with designers, product teams, and other key stakeholders to deeply understand and inform research goals and strategies.
• Plan, conduct, and synthesize research using a range of methods, including, but not limited to interviews, field studies, diary studies, task analysis, formative and summative usability tests, A/B testing, surveys, heuristic evaluations, competitive analysis, etc.,
• Support designers in making data-informed decisions at various stages in the design process, including discovery, problem definition, ideation, and design validation.
• Consolidate user insights to develop artifacts such as personas, user scenarios, journey maps, mental models, etc.,
• Effectively articulate the implications of research insights in clear and compelling ways; translating qualitative and quantitative research findings into actionable opportunities and recommendations.
• Understand industry trends and connect with other products teams to share and leverage insights across the organization.
• Confidently represent and advocate for the user voice in conversations with stakeholders.
• Other tasks as reasonably required by the Project Manager
  
  
  

Qualifications:

• Degree in Design, Human-Computer Interaction, Psychology, Sociology, or a related field, or equivalent experience.
• Must have at least 3-5 years experience conducting UX Research, particularly for omnichannel products and services.
• Experience with standard UX Research methodologies (e.g. interviews, field studies/ethnography, diary studies, task analysis, formative and summative usability tests, A/B testing, surveys, heuristic evaluations, competitive analysis, etc.)
• Experience creating UX Research artifacts such as journey maps, personas, affinity diagrams, highlight reels, etc.
• Familiarity with design tools like Figma.
• Excellent written and oral communication skills, with the ability to distill complex ideas into succinct thought and impactful storytelling.
  
  
  

Preferred Skills:

• Comfortable with organizing and leading stakeholder workshops.
• Possesses an understanding of digital analytics and how it complements UX Research.
• Ability to develop creative approaches to researching complex UX problems.
• Experience studying new technologies and understanding how it might fit into users’ lives.
  
  
  

Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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