Offer summary

Qualifications:

Associate degree required., Two years of direct experience in a technology or healthcare support role., Experience in a healthcare setting or customer service is preferred., Strong communication skills for user-friendly support..

Key responsabilities:

Provide software, hardware, and network troubleshooting for BHS entities.

Guide users through template-driven solutions in a helpdesk environment.

Escalate issues to second level support teams as needed.

Communicate solutions clearly and professionally to users.

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Learn more at BaptistHealth.com.

Job description

Job Description:

Baptist Health is looking for an IT Help Desk Analyst – Associate to join our team. This is a remote position that requires residency in KY or IN

Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.

Minimum Education, Experience, Training and Licensures Required

Associate degree
Two years of direct experience in a technology or healthcare support related role.
Experience working in a healthcare setting or customer service role preferred