Offer summary

Qualifications:

2+ years of experience in a partner-facing role, ideally in sales or customer success., Knowledge of the MSP space, preferably related to the cybersecurity industry., Experience with Salesforce or a similar CRM., Strong written and verbal communication skills with the ability to manage multiple priorities..

Key responsabilities:

Manage a book of business consisting of several hundred partners and customers to minimize churn and drive growth.

Act as a trusted advisor to partners, delivering solutions that enhance customer satisfaction and service quality.

Build and maintain strong relationships with multiple contacts within assigned partner organizations.

Collaborate with the team to achieve goals related to partner retention, expansion, and satisfaction.

Job description

Reports to: Manager, Partner Success

Location: Remote US

Compensation Range: $66,000 base with on target earnings at $110,000 plus equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

Huntress is looking to expand its post-sale reach by building its first Customer Success team. Customer Success Managers will play a crucial role in growing our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. This role will be responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. You will work closely with both sales and marketing to devise creative ways to help our partners meet their business objectives through training, education, and empowerment.

This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our current partner base.

Responsibilities:

Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing along with and minimizing churn
Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
Build and maintain strong relationships with multiple contacts within assigned partner organizations
Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
Help devise creative and valuable ways to engage with partners

What You Bring To The Team:

2+ years experience in a partner-facing role, ideally in a sales or customer success
Knowledge of the MSP space a plus, preferably related to the cyber-security industry
Experience in working with Salesforce or a similar CRM
Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
Strong organizational skills with the ability to work in a hyper-growth environment
Ability to manage multiple priorities and a large book of business
Strong ability to execute customer success strategies and initiatives across all accounts
Strong bias to action and ability to get things done efficiently and effectively

What We Offer:

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

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