Associate Client Care Lead (West Coast/Evening hours)

Full-time | Remote, United States | $60,000-70,000

To apply, please submit a resumé and cover letter below.

About Partum Health

The US is facing a maternal health crisis, with rising rates of pregnancy-related complications, maternal mortality, and disparities in access to quality care. Too many parents—especially those in underserved communities—face barriers that prevent them from receiving the timely, comprehensive, and compassionate care they deserve. This urgent need calls for a reimagined approach to maternal healthcare.

At Partum Health, our mission is to ensure that every mother and birthing person receives the comprehensive care they need for a healthy pregnancy, birth, and postpartum journey. Our innovative, whole-person care approach combines personalized prenatal and postpartum care, access to expert providers, and wrap-around support systems designed to improve maternal and infant health outcomes. 

Every member of our team shares a deep commitment to this mission. If you’re passionate about making an impact, we invite you to join us in transforming maternal healthcare for the better.

About the Role

As an Associate Client Care Lead, you will take a compassionate, proactive approach to engaging expectant parents, guiding them seamlessly through the onboarding process and supporting ongoing care delivery. This highly interactive role is critical to our mission, as you will be the first and primary point of client contact, ensuring that every prospective client feels heard, supported, and valued. The client care team plays a key role in making maternal healthcare accessible by completing all onboarding processes efficiently and working directly with providers to ensure smooth delivery of care.

As a key member of our startup, your role is not just operational—it is mission-driven. Your success will be measured by your ability to connect more parents to quality care, meet and exceed new client targets, and ensure a seamless experience for every client. 

We are a team of passionate, forward-thinking professionals committed to reshaping maternal healthcare. If you are inspired by our mission and energized by the opportunity to increase access to care throughout pregnancy, birth, and postpartum, while making a profound impact on families, apply today.

Key Responsibilities

• Drive the client intake process: Own the onboarding journey for each client, fostering strong relationships with clients and providers in order to exceed ambitious targets for connecting families with maternal health services.
• Engage and nurture prospective clients: Proactively connect with expectant parents through phone and video calls, texts, and messages.
• Manage end-to-end doula contracting: Oversee the full contracting process, from initial contact to securing agreements, while providing ongoing account management to ensure a seamless experience and supporting doulas as they deliver care.
• Provide exceptional client support: Serve as the first point of contact for clients, responding promptly and compassionately to inquiries from patients, families, and providers.
• Coordinate and schedule clinical appointments: Efficiently book and manage appointments, ensuring timely access to maternal health services.
• Maintain accurate and confidential client records: Ensure meticulous documentation of patient information, consent forms, and financial details while upholding strict data privacy and compliance standards.
• Champion the mission of Partum Health: Maintain a deep understanding of our services and effectively communicate our vision to prospective clients, emphasizing our commitment to improving outcomes for the whole family.
• Adapt to evolving needs: Embrace organizational changes and process improvements to better serve clients and providers in a dynamic healthcare environment.

Qualifications

• Four year university degree required
• At least 1-2+ years of experience in a client-facing role required, such as sales, customer success, account management, ideally in a high-growth healthcare environment
• Proven track record of exceeding performance targets, particularly in client admissions or sales-related roles.
• At least 1 year of CRM experience required
• Proficiency in multitasking and operating in a fast-paced environment
• Multilingual, Spanish-speaking candidates encouraged to apply

Location & Schedule

• Location: Fully remote, US-based.
• Schedule: Monday-Friday, 11am-8pm CT (West coast candidates preferred)

Compensation & Benefits

• The total target base compensation for this role will be between $60,000 and $70,000 per year at the commencement of employment.
• Partum Health is pleased to offer comprehensive benefits to all full-time employees. 

Please note, pay will be determined on an individualized basis and will be impacted by location, experience, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Partum Health-sponsored benefits.

How to Apply

To apply, please submit a resumé and cover letter below.

This position has a four-round interview process:

1. Screening call: We’ll get to know a bit about your strengths and interests
2. Roleplay & career history: You’ll have a chance to demonstrate your communication skills through a demo call, and we’ll ask more detailed questions about your work experience
3. Competencies & meet the team: We’ll ask for examples of your skills related to the role, and you’ll meet with other team members to get a sense of our team and culture
4. Reference checks: We’ll learn more about how you work best from people you’ve worked with before!

Our values

• Here to serve — Act in service of the health and wellbeing of patients and their families 
• Respectful and inclusive —  Create an environment where our team and our patients can fully be themselves
• Transparent — Build relationships rooted in honesty and strive for simple, direct communication and feedback 
• Problem solvers — Be tenacious in addressing complexity and knocking down obstacles to get things done’
• Aspirational — Dream big, never stop learning and embrace opportunities to grow and improve 
• Joyful — We celebrate successes, large and small, and have fun along the way 

Equal Opportunity Employer Statement

Partum Health is an Equal Opportunity Employer and welcomes candidates from all backgrounds. We are committed to fostering a culture of equity, inclusivity, respect, and continuous growth. We recognize that achieving true equity in perinatal care requires intentionality, education, and systemic change, and we are dedicated to being part of that solution.