TM Tech Support, Junior

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries daily. 

Currently we are looking for Junior Tech Support for our team, who will be responsible to support the company WEB/application developers as well as coordinating all requests received by Marketing/Management staff in relation to any technical/IT Development area.

Responsibilities:

• Coordinate projects with designers, web/application developers and business managers, analyze queries and provide logical solutions
• Consult with designers and developers to determine their requirements relating to the prepare and submission of design/web/database development requests
• Manage projects linkages and data flows between the database and the website systems
• Receive and lof all requests related to design, web and database changes in an organized and transparent manner
• Record all requests and tasks to ensure projects tracking and timely completion as per agreed with the client
• Organize the documentation processes and operating procedures
• Perform regular review and analysis of data communication processes and workflow optimization
• Manage admin requests such as pulling reports from database systems, changing database password/access rights, delete old account and create new ones
• Perform testing of the validity and logic of new components as well as the whole database/web systems
• Educate staff regarding changes and train them to work with new/upgraded systems
• Complete any other task assigned by the manager

Requirements

• Excellent English proficiency is a must
• Strong analytical and communication skills in both technical and non – technical context  
• Good time management, multitasking, prioritization and organizational skills
• Innovative way of thinking, combined with the ability to follow requirements  
• Highly motivated and disciplined individual
• Ability to work under pressure  
• Experience working with graphic programs (InDesign, Adobe Photoshop, Adobre Ilustrator, Macromedica Flash MX, MS Visio); knowledge of SQL/ HTML is considered an advantage

• Prior experience in a similar projects coordination or business analysis role is preferred and will be considered an advantage

Benefits

Why work with us?

At TransferMate, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Flexible Working Policy with a combination of remote and office working
• Multisport Cards
• 22 Annual Leave Days for all employees plus additional days with length of service
• Lifework days: ½ day each quarter to get your life work done
• Flex hours where you can work your 5 days across 4.5 days
• Additional Health Insurance including dental and vision care
• Team Buildings & Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, theatres, restaurants
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• CluneTech Life – corporate wellness program
• Monthly Food Vouchers
• Company Paid Trainings & Learning Accounts
• #OneTeam Awards and Annual Employee of the Year Awards
• Milestone Recognition Program
• Free Sports: Football, Tennis, Volleyball
• Employee Assistance Program
• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!
• Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one
• Compassionate Leave for pets:  up to 2 days
• 5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)

We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

At TransferMate, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.

The advertisement is suitable for candidates with disabilities who have no medical contraindications to work with a Video Display and significant visual strain.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.