Offer summary

Qualifications:

At least 2 years of experience in client relationship management., Strong communication, negotiation, and analytical skills., Fluency in Russian and advanced proficiency in business English (B2)., Thorough knowledge of the IT industry and its major processes..

Key responsabilities:

Develop and maintain strong, long-term relationships with clients.

Monitor and forecast key metrics related to payment operations.

Collaborate with other departments to identify issues and propose solutions.

Create development plans and strategies tailored to client needs.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for an experienced Middle Payment Account Manager to join our Payments Team. We need an accomplished professional who shares our culture and values.

Key responsibilities:

Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
Understand client business specifics and how it operates
Monitor and forecast key metrics related to payment operations
Create a development plan and strategy for clients
Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
Effectively communicate client requirements to other teams Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness

Experience needed:

Prior experience of at least 2 years in establishing and managing client relationships
Strong communication, negotiation, and analytical skills
Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
Thorough knowledge of the IT industry and its major processes
Time management skills
Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices

Nice to have:

Experience in Fintech, Payments, or PSP (Payment Service Provider)
Account management experience
Familiarity with the Gambling or iGaming industry
Basic knowledge of Devcode and understanding of platform functionality

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private Insurance
Sports program compensation
Free online English lessons
An additional 1 Day Off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.