Client Success Manager

At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration. 

Who are we looking for? 

The Client Success Manager functions as an advocate and expert problem solver for customers after the go-live phase of implementation. You will build relationships with customers through regular phone, video, and face to face communication, be responsible for on-going product education as well as finding solutions to customer problems. The right candidate is a self-motivated multi-tasker who can prioritize and manage situations with multiple clients, delivering the highest level of customer service and communication. To be successful CSM you must be highly analytical with the ability to use data to drive decision making, coupled with exceptional communication skills.

This role will regularly travel domestically to major accounts and professional events.

What will you do?

• Ensure total client success and satisfaction with the XiFin RCM solution
• In a client facing capacity, coordinate financial metrics and reports that highlight financial performance and client profitability
• Provide customer with system & workflow expertise for business optimization
• Assess and define customer training needs and delivery options

What education and experience do you need? 

A combination of the following education and experience factors will be considered: 

• Bachelor’s degree in Healthcare, Business, or a relevant discipline 
• 3 years client facing healthcare background including experience in healthcare billing and RCM support or similar customer-facing role
• Hands-on experience with medical billing software and systems, and workflow management
• Must be available to travel domestically up to 50% of the time, based on company and governmental travel guidelines 
• Equivalent educational and professional experience will be considered

What’s in it for me?

We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

• Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
• Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
• Plan for your golden years with confidence through our 401k retirement plan, complete with a company match. 
• Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
• Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities

Why XiFin?

XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.

Helping healthcare providers achieve financial strength empowers them to do more good for more people. That’s THE POWER TO DO GOOD.

What does the position pay:

Compensation is determined by several factors which may include skillset, experience level, and geographic location. 

The expected range for this role is $100,000.00-$115,000.00 annual compensation. Please note this range is an estimate and actual may vary based on qualifications and experience. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

EEO Statement

XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.