Mortgage Sales Assistant

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

About the Job:

What you’ll be responsible for:  

• Build lifetime quality financial relationships with each member by providing competitive products and excellent service.
  1. Answers all incoming calls from general information phone lines.  
  2. Returns calls for general information to prospective borrowers.   
  3. Refers calls to the appropriate person within the Real Property department.  
  4. Mails applications, brochures, or other appropriate material to calling members as requested.  
  5. Pre-qualifies applicants.  
  6. Takes applications over the phone. 

• Prepare daily, weekly and monthly sales tracking and member satisfaction survey reports using Microsoft Excel and internal reports.  
• Monitor member submitted applications and import new loans into Mortgagebot LOS from POS.
• Schedule appointments for the Mortgage Loan Officers.
• Respond to telephone calls and emails directed to the Mortgage team and assist with general inquiries related to approval process, mortgage statuses and loan programs.
• Review and process paperwork submitted by Mortgage Loan Officers and members.  Scan/upload application documents into Mortgagebot LOS.
• Coordinates and communicates with MLO, members, processors to ensure the mortgage application process is smoothly completed with accurate documentation.  
• Pipeline management – multiple loans in a fast-paced work environment
• Review and distribute incoming emails and correspondence and monitor and validate MCU generated sales leads.
• Assist with Mortgage department promotional activities, i.e. seminars, webinars, Realtor Days, etc.
• In this role, the individual will assist in determining the applicant’s financial needs and promote mortgage products/services that meet those needs

• Perform all clerical functions for the Mortgage department (i.e. maintenance of databases, marketing needs, and mailing thank you letters and promotional giveaways).

• Track receipt of initial disclosure package from members
• Compile competitive market analysis as needed.
• Cross-sell other MCU products and services
• Participate in MCU training programs and any other functions as requested.
• Review initial customer document package for submission to processing
• Maintain open communication with Mortgage Loan Officers and Processors regarding requirements to close files
• Review pipelines daily to ensure a smooth transaction flow for all interested parties
• Complete assigned tasks for Mortgage Loan Officers and Processors as needed
• Acts as a back-up to mortgage processors 
• Order and track status of: appraisal, payoffs, title report, HOI, VOEs as required for loan completion
• Assist when needed with ordering and tracking status of: appraisal, payoffs, title report, HOI, VOEs, etc. as required for loan completion
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance
• Assist with post-closing requirements as needed
• Perform other duties as required and requested by management.

What you’ll bring:

• Associate’s degree, or equivalent experience, plus 1 year of experience in a first or second residential lending origination environment
• Familiar with DocMagic a plus
• NMLS will be required

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. 

Municipal Credit Union (MCU) is an Equal Opportunity Employer. 

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.