Offer summary

Qualifications:

Fluent in English with an Upper-Intermediate level or higher., Excellent writing skills including grammar, punctuation, and vocabulary., Strong communication skills and attention to detail., No prior experience required, making it ideal for career starters..

Key responsabilities:

Receive and handle customer service inquiries promptly.

Maintain solid customer relationships by addressing questions and concerns professionally.

Resolve customer complaints and manage database records effectively.

Perform data entry and research to troubleshoot customer problems.

Job description

At Promova, we’re redefining language education to make it accessible, personal, and effective for today’s fast-paced world. Our growing team of 150+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners—reaching every country except aggressor states (yes, even Antarctica).

We blend AI-driven innovation with human expertise to create tools that help people speak with confidence, embrace new cultures, and truly belong in any language. As part of our team, you’ll make a real impact, work in an environment built on care, quality, and creativity, and grow alongside a community that values progress.

With flexible work options, comprehensive benefits, and endless opportunities for growth, Promova is more than a workplace — it’s a movement.

We are currently looking for a Customer Care Representative to join our dynamic Promova team. Your main role is to support students and tutors on the Promova platform, assisting with lessons, schedules, and inquiries.

It`s a great opportunity for fluent English speakers looking to grow their careers in an international company!

YOUR AREA OF IMPACT:

Receiving and handling customer service inquiries.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Resolving customer complaints, managing database records, and drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.

ABOUT YOU:

No prior experience is required – perfect for career starters!
English level Upper-Intermediate or higher.
Excellent writing skills (grammar, punctuation, spelling, vocabulary).
Strong email and message-writing abilities.
Excellent communication skills.
Attention to detail.

WHAT WE OFFER:

Personal development in the field of customer care without previous experience.
A supportive and professional team always ready to provide help and advice.
A dynamic and fast-growing industry that offers continuous opportunities for personal and professional growth.
An opportunity to improve your knowledge of English.

CORPORATE BENEFITS:

🎓Growth - offered to help develop your skills, advance your career, and reach your full potential: сompensation for additional training at external events and seminars; access to a large electronic library; paid online courses and conferences; Promova English Group; English Classes; Promova Speaking Club and access to Promova Premium.

🧘🏼Wellbeing - offered to support your overall health, happiness, and resilience: work remotely from any safe location worldwide; flexible work schedule; 20 paid vacation days per year; an unlimited number of sick days medical insurance coverage; mental health support; power station reimbursement; employee discounts and special benefits for remote employees.

🏄🏼‍♂️Fun&Activities - offered to foster informal communication and strengthen social connections among teammates: remote team compensation for gathering and team-building episodes.

INTERVIEW PROCESS: