Senior Sales System Analyst

Datadog’s Revenue Operations team is seeking an innovative and passionate Salesforce expert, who will impact a rapidly growing environment and its connected third-party systems.  This individual will proactively engage and support our internal customer needs and ensure we are delivering high quality solutions. They manage all CRM and CPQ configuration, maintain existing features/products for the business, and partner with stakeholders to design and implement new global initiatives, and drive global quality improvement processes.

What You’ll Do: 

• Combine Salesforce product expertise with business acumen and technical skill
• Partner with multi-functional teams: Sales, Channel and Alliances, Marketing, Sales Enablement, Product, Engineering, and Finance to streamline and optimize the processes related to Lead-to-Opportunity and Quote-to-Cash
• Lead and manage the configuration and deployment of our medium complexity CRM and other modules to support sales and support automation
• Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows and groups
• Coordinate user acceptance testing (UAT) to ensure requirements are met. This includes tracking issues through to resolution and securing end user acceptance sign-off
• Write design documentation and training materials supporting business needs
• Monitor user adoption rates and respond as needed (e.g., additional training sessions, well-organized & informative presentations)
• Mentor other members of the team to maximize the team’s overall productivity and effectiveness

Who You Are:

• BA/BS/Masters in Business, Engineering, or other quantitative field
• Minimum 5+ years of direct experience working with Salesforce administration
• 2+ years of experience with Flows
• 2+ years of experience with Github for deployment
• Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
• Knowledge of ETL integrations with connected databases
• Experience with Quote to Cash and Channel and Alliances processes in a SaaS & recurring revenue company
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Salesforce Certified Administrator or Salesforce Consultant or any other relevant certification
• Ability to mentor and coach other Salesforce admins.

Bonus Points: 

• Experience performing CPQ consulting implementations
• Comfortable working in a SOX and Change Management focused environment
• Knowledge of Salesforce DevOps Center or other CI/CD tools. 
• Salesforce Certified Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.