Senior Analyst, Sales Operations, EST or CST (Remote, United States)

There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open-source projects, Grafana Loki (for logs) and Grafana Tempo (for traces).

Description of Duties

Grafana’s GTM organization is looking for a Sr Analyst of Sales Operations. Reporting to our Director of AMER Sales Operations, you will work with a cross-functional team of stakeholders to define growth strategies, provide insights to business performance, and set the standard for data-driven decision making in GTM. To be successful, you will be able to operate in an unstructured, fast paced environment as you help build the foundations for our future growth. 

Key Responsibilities

• Establish standard reports and tools to analyze business performance, help set operational targets, and drive planning processes with the Go-To-Market Operations team.
• Help drive the analytical rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives.
• Strong to advanced knowledge and understanding of sales and sales operations processes, system functionality, sales operations strategy.
• Report on key performance indicators and generate insights through analytics, deliver actionable data to key stakeholders in a variety of reporting mediums (GSuite/Excel).
• Become an expert in how our GTM data is captured, how it ties to underlying business processes, and how it impacts key metrics and reports. 
• Identify operational gaps in our reporting capabilities and/or inefficiencies in the planning process. Work with Analytics and Business Systems teams to build scalable solutions.
• Educate and train sales management/reps on systems and processes.

Qualifications

• 3-5 years of experience in sales operations, consulting, enterprise technology sales/strategy, or a similar role
• Strong experience with SFDC; Reporting, Dashboarding, as well as an understanding of flows, validation rules, etc.
• Familiarity with sales productivity tools (Outreach, Clari, People.ai, Gong, BoostUp, etc.).
• Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
• Experience in a Sales or GTM organization, and familiarity with common sales methodologies (MEDDPICC or MEDDIC) and models (rep productivity, rep capacity, campaign influence, and quota modeling)
• High comfort with ambiguity. You identify the right priorities and put in the hard work without need for external motivation
• You think critically and creatively, continually reorienting to obstacles to define a better way to achieve our goals. 

A plus if you have the following

• Experience with Grafana, Tableau or other analysis/BI tools
• Previous experience in open source 
• Familiarity with SQL or query languages
• Preferred EST or CST location

In the United States, the OTE compensation range for this role is $90,000 - $110,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.