Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, preferably in the travel or tourism industry., Strong communication skills and a customer-oriented mindset., Excellent problem-solving abilities and proficiency in customer service software..

Key responsabilities:

Provide customer service to German-speaking clients via phone, email, and chat regarding travel inquiries.

Assist customers with bookings, modifications, and cancellations while ensuring compliance with policies.

Offer expert advice on travel destinations and promotional packages to enhance customer experiences.

Document all customer interactions for quality assurance and collaborate with internal teams to improve services.

Job description

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a German Speaking Customer Service Representative in the Online Travel & Tour Packages Department. This role is tailored for individuals passionate about travel and dedicated to delivering superior customer service to German-speaking clients seeking exceptional travel experiences.

Responsibilities

Provide top-notch customer service to German-speaking clients via phone, email, and chat regarding travel inquiries and tour packages.
Assist customers with bookings, modifications, and cancellations while ensuring compliance with company policies.
Offer expert advice on travel destinations, itineraries, and promotional packages to enhance customer experiences.
Handle customer complaints and provide timely resolutions to ensure customer satisfaction.
Collaborate with internal teams and travel partners to address customer needs and improve services.
Stay updated on travel trends, available packages, and company offerings to provide accurate information.
Document all customer interactions diligently for quality assurance and service improvement.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, particularly in the travel or tourism industry, is highly desirable.
Strong communication skills and a customer-oriented mindset.
Excellent problem-solving abilities and the capacity to work well under pressure.
Proficiency in customer service software and online booking systems.
Detail-oriented with exceptional organizational skills.
A genuine passion for travel and an eagerness to help customers plan unforgettable experiences.

Benefits