Managed IT (MSP) Content Editor/Specialist

WHO WE ARE:
Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We specialize in B2B services and technology marketing, with a strong focus on Managed IT Services, Technology, and Cybersecurity sectors.

ROLE OVERVIEW:
We are looking for a Managed IT Content Editor with a deep understanding of MSP operations, cybersecurity, IT compliance, cloud computing, and IT support services. The ideal candidate has extensive experience in content strategy, SEO, and technical editing, ensuring our content is highly authoritative, data-driven, and tailored to MSPs and IT decision-makers (CIOs, IT Directors, CTOs).

This role involves editing, fact-checking, optimizing, and strategizing content that ranks well and engages an expert IT audience.

JUMPFACTOR CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY
  

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.

• 100% Remote work.

• You will work with a very skilled international team.

• Endless growth opportunities and career advancement.

• Performance-based bonuses that recognize your impact.

• Access to paid training, courses, events, and conferences.

• Enjoy paid social events that foster team camaraderie.

• Engage in weekly learning programs to stay ahead.

• Harness state-of-the-art technologies and tools for excellence.

Key Responsibilities

• Editorial Oversight – Edit, refine, and fact-check technical content to ensure accuracy, industry relevance, and readability.

• Content Strategy – Develop and manage content frameworks for Managed IT, cybersecurity, and cloud computing topics.

• SEO Optimization – Optimize content for EEAT, long-tail keywords, and IT-specific search queries to enhance search rankings.

• Thought Leadership – Oversee high-value content like whitepapers, reports, and case studies that position the company as an authority in the MSP space.

• Fact-Checking & Compliance – Ensure all content adheres to industry standards (SOC 2, HIPAA, NIST, PCI DSS, GDPR, CMMC).

• Collaboration – Work with subject matter experts (SMEs), technical writers, and designers to create engaging IT-focused content.

• Content Performance Tracking – Monitor content KPIs and optimize based on engagement, traffic, and conversion data.

Ideal Candidate Profile

• 15+ years of experience in content writing/editing, specifically within Managed IT, IT support, MSPs, cybersecurity, or cloud services.

• Deep understanding of MSP operations, cybersecurity frameworks (SIEM, Zero Trust, MDR, XDR), and IT compliance.

• Proven track record of SEO-optimized IT content that ranks and converts.

• Strong grasp of RMM, NOC, ITIL frameworks, cloud security, endpoint protection, and IT infrastructure management.

• Exceptional editing skills with the ability to transform generic content into industry-specific thought leadership material.

• Experience working with AI-driven content tools, automation in ITSM, and emerging IT trends.

• Strong analytical mindset – able to measure content effectiveness and optimize accordingly.

• Ability to mentor junior writers and ensure consistent editorial quality.

Preferred Qualifications

• Experience in MSP marketing, IT services consulting, or cybersecurity content marketing.

• Familiarity with tools like SEMrush, Ahrefs, SurferSEO, and Google Analytics.

• Knowledge of LinkedIn content strategy for IT thought leadership.

• Previous experience managing a content team in the tech or MSP industry.

NEXT STEPS:
If you are interested in joining our team, we would love to see your prior writing samples in one or more of the following topics: Managed Service Providers, IT, Cybersecurity, and Cloud. Show us your talent, and let's embark on this exciting journey together!

Successful candidates will undergo a series of short assessments to further evaluate their potential.