Offer summary

Qualifications:

Strong English language skills (written and verbal)., Significant experience in IT networking, including troubleshooting and support., Familiarity with Microsoft Desktop Support and Microsoft 365., Prior experience in a technical support or IT helpdesk role..

Key responsabilities:

Provide remote technical assistance to clients and field technicians.

Troubleshoot and resolve issues related to networking, Microsoft Desktop Support, and Microsoft 365.

Document and escalate complex technical issues as needed.

Communicate effectively with clients and team members to ensure timely resolutions.

Job description

Job Title: Remote Technical Support
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Wednesday - Sunday, 8:30 AM to 5:30 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company that provides technical support and client service solutions. The team is looking for a remote technical support professional to assist with troubleshooting and provide first-line support to field technicians.

Position Overview:

The Remote Technical Support role is responsible for handling client requests and troubleshooting network and system-related issues. This position serves as the first line of support for technicians in the field, ensuring quick and efficient issue resolution.

Key Responsibilities:

Provide remote technical assistance to clients and field technicians.
Troubleshoot and resolve issues related to networking, Microsoft Desktop Support, and Microsoft 365.
Document and escalate complex technical issues as needed.
Communicate effectively with clients and team members to ensure timely resolutions.
Assist in maintaining and improving knowledge base documentation.

Qualifications:

Strong English language skills (written and verbal).
Significant experience in IT networking, including troubleshooting and support.
Familiarity with Microsoft Desktop Support and Microsoft 365.
Prior experience in a technical support or IT helpdesk role.

Nice-to-Haves:

Experience with Ubiquiti Networking equipment.
Experience with VOIP phone support.
Familiarity with additional networking tools or remote troubleshooting software.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Required profile