Service Desk Technician

Service Desk Technician 
Part time: M-Th 10a-6p F 11a-6p

PURPOSE: 

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow their IT career. 

RESPONSIBILITIES: 

• Act as the first point of IT support for our customers  
• Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner 
• Resolve end-user incidents and requests efficiently 
• Explain technical issues and terms in a way our clients can understand 
• Providing high-end, customer focused service that our clients expect  
• Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis.  
• Other responsibilities as assigned by management 

MINIMUM SKILLS, EDUCATION AND EXPERIENCE 

• Strong technical aptitude with Level 1experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements. 
• One year of experience in a technical position. Service Desk or customer support experience preferred. 
• Top performers in customer service positions: answering support calls, emails and following up with clients. 
• Consistently exceeded customer expectations by providing exemplary service 

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. 

CORE VALUES 

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:   

• Committed to Client Success: Our actions and our words always align with the best interest of the client. 
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. 
• Integrity: We are unquestionably committed to doing the right thing even when it is hard. 
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. 
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.