Offer summary

Qualifications:

5+ years of experience in sales operations supporting SaaS, Cybersecurity or IT Services organizations., Proficiency with Salesforce, Power BI and Excel., Strong understanding of sales processes, Renewal Sales and compensation structures., Bachelor's degree in Business Administration, Finance, or related field..

Key responsabilities:

Oversee various aspects of the Sophos Renewal Business including Renewal Analytics, Reporting, and KPI Administration.

Facilitate business rhythm activities such as Forecasting and KPI monitoring for Global Renewal initiatives.

Develop comprehensive reports and dynamic dashboards to aid decision-making and track progress.

Resolve impediments encountered by Renewal teams in collaboration with other departments.

Job description

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

We are seeking a detail-oriented and analytical Renewal Operations Analyst to join our team. The ideal candidate will be responsible for overseeing various aspects of the Sophos Renewal Business inclusive of Renewal Analytics, Reporting, KPI Administration and SFDC Management. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with cross-functional teams.

What You Will Bring

Renewal Operations:

Facilitate business rhythm activities, encompassing Forecasting, KPI monitoring, and project oversight for Global Renewal initiatives.

Proactively optimize existing processes for efficiency gains.

Develop comprehensive reports and dynamic dashboards to aid decision-making and track progress.

Daily Renewal Operations:

Operationalize and administer sales enablement programs.

Resolve any impediments encountered by Renewal teams in collaboration with other GTM and GCX departments.

Strategy and Planning:

Aid in preparing for QBRs and various meetings.

Generate insightful analysis reports, compelling charts, and impactful presentations.

Support alignment efforts between Global and Regional strategies.

What You Will Bring

5+ years of experience in sales operations supporting SaaS, Cybersecurity or IT Services organizations.

Proficiency with Salesforce, Power BI and Excel.

Strong understanding of sales processes, Renewal Sales and compensation structures.

Excellent communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy in data analysis and reporting.

Bachelor's degree in Business Administration, Finance, or related field.

In Canada, the base salary for this role ranges from $65,000 to $108,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

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