Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking a VP of Client Growth

Responsibilities

Serve as a trusted advisor and main business relationship contact for strategic accounts. Develop a deep understanding of their business goals, challenges, and industry trends to effectively drive account growth with the addition of new solutions that meet their evolving needs or driving the account to expand to new markets/regions or increase patient/diagnostic volume.

Lead the development and ensure the execution of client KPIs, aligning them with both our capabilities and client objectives for seamless data exchange. Work closely with our customer success team to ensure the successful implementation and maintenance of client KPIs, troubleshooting issues, and making improvements as needed.

Develop and execute a comprehensive growth plan per client, leveraging knowledge of the client's industry, competitive landscape, and our company's offerings. Identify and pursue new business opportunities within existing accounts to maximize revenue and profitability.

Build and maintain strong relationships with key stakeholders at client organizations, including C-suite executives and decision-makers. Establish yourself as a strategic partner, effectively communicating our value proposition, and fostering trust and credibility.

Proactively monitor client satisfaction alongside client success and our clinical team, identifying areas for improvement and taking prompt action to address concerns. Collaborate with internal teams to ensure exceptional service delivery, timely issue resolution, and ongoing value realization for clients.

Collaborate closely with internal teams, including customer success, clinical, marketing, product development, operations, finance and legal, to align account strategies, drive cross-selling and upselling opportunities, and ensure seamless execution of client initiatives as well as understanding of budget/revenue expectations and internal administrative workflows for contracting and opportunity management.

Regularly assess account performance, track revenue growth, and provide accurate revenue forecasts. Prepare comprehensive reports and presentations for internal stakeholders, highlighting key metrics, trends, and areas of opportunity or risk.

Stay up-to-date with industry trends, competitor activities, and market dynamics. Leverage this knowledge to proactively identify new growth areas and recommend strategic initiatives to maintain a competitive edge.

Ensure internal teams are aligned with client goals and timelines. Provide comprehensive reports to senior leadership on account performance.

Address and resolve client issues promptly to maintain high customer satisfaction. Work with various departments to deliver client-specific solutions.

Requirements

Bachelor's degree in Business Administration, Sales, Marketing, or a related field preferred, Master's degree in Business Administration (MBA) a plus.

Minimum of 7-10 years of experience in sales, business development, or account management, with at least 5 years in healthcare; understanding of at-risk care models and space is a plusDemonstrated experience managing large, strategic, and complex accounts.

Strong understanding of value-based models preferredStrong strategic thinking and business acumen. Experience with SalesForce CRM.

Work well with cross-functional teams.

Outstanding communication and interpersonal skills.

Proven ability to build and maintain strong relationships with key stakeholders.

Ability to drive customer satisfaction and loyalty.

Demonstrated track record in meeting and exceeding growth goals, KPIs and metrics.

Why You'll Love Working Here

We're mission-driven: we're revolutionizing the way cardiovascular care is delivered

Up for the challenge: make a big impact by joining a fast-growing team in its early stages

Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.

We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives.

Some of our benefits include: comprehensive health, dental, and vision benefits, flexible leave policies, and a remote friendly culture.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

VP of Client Growth

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