Offer summary

Qualifications:

Fluent in English (B2 level or higher), Russian is desirable., At least 1 year of experience in customer support, procurement, logistics, or order management., Strong communication, interpersonal, and problem-solving skills., Proficient in Microsoft Office Suite and able to work in a fast-paced environment..

Key responsabilities:

Support partners in making their first orders and ensure successful production and dispatch.

Communicate with partners and colleagues through various channels to resolve issues.

Supervise production order processing and maintain documentation in CRM and ERP systems.

Analyze data to identify trends and optimize the partner onboarding process.

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for a Partner Onboarding Specialist who will support our Partner Network Management Team.

Functional responsibilities

The main task of the manager on this position is to support partners (manufacturers) who have just joined Xometry to make their first order, produce and send it successfully, to get feedback and get paid on time.
Support partners around the world and help them resolve problems using different communication channels (emails, internal messaging system, calls, tickets, etc. Communicating with partners or colleagues will be one of the main types of activities
Supervision of the processing of production orders, documentation in internal CRM and ERP systems.
Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products
Solving problems and special cases with manufacturers that occur during order processing
Analyze data and metrics to identify trends, opportunities, and areas for improvement, and develop recommendations to optimize partner onboarding process

Requirements for applicants

Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English, Russian - desirable
Has at least 1 year of relevant experience (customer support / procurement / logistics / order management). Experience in working with engineering orders as well as experience with transactional IT systems for the automation of sales, production and logistics processes are an advantage.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational and time management skills, with the ability to prioritize multiple tasks and deadlines.
Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to adapt to changing priorities and requirements.
Strong analytical and problem-solving skills.
Has a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office).

Personal qualities

We need a very structured person who can do a lot of routine tasks on daily basis
Empathy and a willingness to help are also important for this position

Working Conditions:

Remote full-time job
8-hour working day from 8 a.m. to 5 p.m. by Germany time (GMT+1)
Corporate laptop provided
Free corporate language courses (English)
Services agreement
Paid vacation and sick leave
Team spirit and friendly atmosphere: we work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support during challenging times, and we always celebrate victories together, appreciating everyone’s contributions.
Development opportunities: we are a fast-growing company, and each new task is an interesting challenge for the team.
We care: ongoing free well-being activities for our people, charity projects worldwide.
Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, enabling us to respond to rapidly changing conditions and remain effective amidst uncertainty.
Onboarding: well-structured onboarding plan for new employees, combining all process, technology, and systems components.
If you are self-driven and eager to make an impact in a dynamic and international environment, we would love to hear from you!

#LI-Remote

Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness and providing a positive workplace for all.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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