Channel Sales Director - LATAM Global Service Providers - Spanish Speaking

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

The Channel Sales Director LATAM is a key role within our partner ecosystem. This position is responsible for managing and growing relationships within MCM and Ho1a in Mexico, as well as developing new partners in LATAM. This position requires a strong technical and commercial understanding of Unified Communications and Contact Center solutions, the ability to influence partners, and a strategic approach to driving revenue growth through enablement, project support, and solution positioning.

Key Responsibilities

• Drive Revenue Growth:

  • Manage pipeline and weekly sales forecasting.

  • As needed support partner sales teams in closing specific opportunities.

  • Provide guidance in designing and customizing solutions that match the needs of different industries, such as financial services, retail, and healthcare.

• Partner Enablement & Training:

  • Lead comprehensive Unified Communications (UC) and Contact Center (CC) training programs for sales and pre-sales teams within MCM and Ho1a to ensure a deep understanding of our solutions.

  • Continuously work with stakeholders to reinforce knowledge, drive engagement, and ensure the effective positioning of RingCentral’s offerings.

• Sales Support & Solution Positioning:

  • Act as a trusted advisor, guiding partners in building and customizing solutions that align with customer needs.

  • Conduct live demonstrations of UC and CC use cases, adapting presentations to specific industry scenarios.

  • Influence partner sales teams to prioritize and promote RingCentral’s UC and CC solutions in their portfolio.

• Project & Business Development:

  • Collaborate with partners to analyze business opportunities, RFPs, and RFIs, ensuring well-structured responses highlighting RingCentral’s value proposition.

  • Drive sales opportunities from lead generation to closure by working closely with partner sales teams.

• Implementation & Support Coordination:

  • Ensure that deployment, activation, and ongoing support processes are optimized to provide end customers the highest level of service.

  • Work cross-functionally with RingCentral’s internal teams and partner stakeholders to resolve escalations, address technical issues, and enhance the overall customer experience.

• Market Influence & Thought Leadership:

  • Secure a strong presence within assigned accounts to influence decision-makers and drive strategic initiatives that increase the adoption of RingCentral solutions.

  • Participate in industry events, trade shows, and thought leadership forums to enhance brand visibility and strengthen partner engagement.

Requirements & Skills

• Proven experience in channel sales management, preferably in UC and CC solutions.

• Strong understanding of Mexican telecom operators and channel partners,  especially MCM and Ho1a.

• Ability to deliver high-impact sales training and enablement programs for partner sales and pre-sales teams.

• Technical and commercial acumen to evaluate project requirements, RFPs, and RFIs.

• Excellent communication and negotiation skills, with the ability to build trusted relationships at all levels of an organization.  Bilingual for Spanish and English.

• Demonstrated ability to perform live solution demonstrations and adapt presentations to UC and CC use cases.

• High energy, proactive mindset, and self-starter attitude. Capable of working independently while collaborating with cross-functional teams.

• Willingness to travel up to 50% of the time across Mexico.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Sales team builds, grows and nurtures relationships—from small businesses to global enterprises. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.