Offer summary

Qualifications:

Degree in Information Technology, Business Intelligence, Sales Operations, or a related field., Experience in system integration, API development, and business intelligence tools., Knowledge of automation tools and CRM systems., Strong analytical and problem-solving skills..

Key responsabilities:

Integrate and manage multiple programs and software tools for prospecting campaigns.

Develop API connections and other integration methods to ensure system interoperability.

Analyze sales data to provide insights and recommendations for improving sales strategies.

Collaborate with the sales and marketing team to identify opportunities for system improvement and development.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

We are seeking a Business Intelligence and Sales Operations Specialist to join our team. This role is crucial for developing and optimizing systems that enable the interaction of multiple programs through API connections and other complex software integrations. The ideal candidate will be responsible for building and maintaining technological processes that enhance our prospecting campaigns, sales automation, and business intelligence.

Responsibilities:

Integrate and manage multiple programs and software tools for prospecting campaigns.
Develop API connections and other integration methods to ensure system interoperability.
Automate prospecting processes, including gathering contact information, sending emails, and tracking in CRM.
Utilize AI tools, such as ChatGPT, to generate marketing content and blog posts.
Optimize workflows and create automations to improve process efficiency and scalability.
Analyze sales data to provide insights and recommendations for improving sales strategies.
Collaborate with the sales and marketing team to identify opportunities for system improvement and development.
Develop and maintain business intelligence dashboards and reports.

Requirements

Degree in Information Technology, Business Intelligence, Sales Operations, or a related field.
Experience in system integration, API development, and business intelligence tools.
Knowledge of automation tools and CRM systems.
Ability to work with AI tools and generate automated content.
Strong analytical and problem-solving skills.
Excellent communication skills and ability to work in a team.

Required profile