Property Management Assistant

Role Name: Property Management Assistant

Schedule:

• Part-time, flexible, 20 hours a week 
  

Client Timezone: Eastern Time Zone

Client Overview

Join a dynamic and rapidly expanding property management company based in Virginia Beach, specializing in both single-family homes and multi-unit buildings. This forward-thinking business is on an exciting growth trajectory, set to nearly double its portfolio in the coming months. As a key player in this expansion, you’ll be at the forefront of streamlining operations and enhancing service delivery to property owners and tenants alike.

Job Description

As a Property Management Assistant, you’ll be the linchpin in our client’s operations, playing a crucial role in their ambitious growth plans. This remote position offers the perfect blend of challenge and flexibility, allowing you to make a significant impact while working from the comfort of your home. You’ll be the primary point of contact for tenants, coordinating everything from routine maintenance to emergency repairs. Your expert use of cutting-edge property management software will ensure smooth operations across a diverse portfolio of properties. This role is ideal for a self-starter who thrives in a dynamic environment and is excited about contributing to the success of a rapidly scaling business.

Responsibilities

• Serve as the primary liaison for tenant communications, adeptly handling inquiries, complaints, and maintenance requests with professionalism and efficiency
  
• Orchestrate repair and maintenance activities by coordinating with a network of trusted contractors and handymen, ensuring prompt and high-quality service delivery
  
• Leverage advanced property management software (Propertyware) to maintain meticulous records, track property status, and generate insightful reports
  
• Collaborate closely with the operations manager to streamline processes related to tenant turnover, property showings, and follow-up tasks
  
• Conduct thorough research and compile comprehensive information for various projects, including both business-related and occasional personal tasks for the company owner
  
• Proactively identify opportunities for process improvement and implement innovative solutions to enhance operational efficiency
  
• Assist in scaling operations by developing and refining systems that can function seamlessly, even during periods of rapid growth or leadership absence
  

Requirements

• Proven experience in property management, real estate, or a related customer service role, with a track record of excellence in tenant relations
  
• Proficiency in property management software systems, particularly Propertyware, or demonstrated ability to quickly master new technological tools
  
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with tenants, property owners, and service providers
  
• Strong organizational abilities and meticulous attention to detail, capable of managing multiple properties and tasks simultaneously
  
• Self-motivated with excellent time management skills, able to work independently and prioritize effectively in a remote environment