Offer summary

Qualifications:

Bachelor's degree in a relevant field such as Marketing, Business, or Data Analytics., Proficiency in Qualtrics and experience with survey programming., Strong analytical skills and attention to detail., Excellent communication and teamwork abilities..

Key responsabilities:

Build and test surveys using Qualtrics, ensuring smooth operation and functionality.

Manage survey deployment across multiple languages and countries.

Coordinate project timelines and provide updates to managers and clients.

Maintain and update survey guidelines, including basic HTML coding for maintenance.

Job description

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We partner with leading global organizations to help them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

Position Overview:

We are seeking a full-time Customer Experience (CX) Survey Specialist to work as an embedded expert with one of our biggest clients and be their Qualtrics subject matter expert while providing ongoing support for a large-scale Customer Experience (CX) program on a global scale. This is an exciting opportunity for a detail-oriented professional to join a high-performing team, working on CX initiatives that impact businesses worldwide. The role offers exposure to a variety of market research methodologies and customer feedback programs, with a focus on survey programming and operational excellence.

This is a hybrid position that requires going into the client’s New York office 1-2 times per week.

Responsibilities:

Build and test surveys using Qualtrics and ensure their smooth operation, including login processes, testing, and coordination.
Oversee backend processes to maintain survey functionality and reliability.
Manage survey deployment across multiple languages and countries.
Maintain and update survey guidelines, including performing basic HTML coding for survey maintenance.
Coordinate project timelines across multiple teams and stakeholders.
Provide clear and concise updates to managers and clients.
Demonstrate strong teamwork and collaboration skills to drive project success.

Required profile