Offer summary

Qualifications:

High school diploma or equivalent required., Five or more years of recent experience as a mechanic in a full-service shop., Strong understanding of automotive engine, electrical, drivetrain, and/or infotainment systems., Two ASE certifications (or ability to obtain within six months of hire)..

Key responsabilities:

Assist field service technicians through inbound and outbound phone, chat, and email communications.

Provide expert help on domestic vehicle repairs, specializing in automotive EV, engine, electrical, drivetrain, or infotainment systems.

Utilize technical experience and listening skills to solve vehicle repair issues.

Participate in an initial training program to effectively support field techs from a remote location.

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Required: Five or more years of recent experience as a mechanic in a full-service shop

Plus All Other Noted Qualifications.

Location: Work from Home – Nevada residents | Initial on-site training – Saginaw, Michigan

Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?

Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.

Be the first line of defense in solving new and challenging vehicle repair issues.

Why Apply

Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.

Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.

What to Expect

Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.

You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.

Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.

Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.

Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.

Auto req ID

439844BR

Minimum Education Required

High School/GED

Job_Category

Customer Service

Additional Qualifications/Responsibilities

Skills for Success

Required Skills

Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems

Able to use electronic service manuals

Eligibility Requirements

High school diploma or equivalent

Five or more years of recent experience as a mechanic in a full-service shop

Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)

Valid driver's license

One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

Able to work shifts within the center’s hours of operation:

Monday - Friday

7 a.m. - 8 p.m. Eastern time

No weekends!

Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Electric vehicle (EV) experience

Microsoft Office experience

Typing skills

Remote Work Requirements

Nevada resident

High-speed internet access at home that you are able to connect to via Ethernet or landline

Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals

Dental and vision insurance

Paid time off

Associate wellness program (earn a reward for getting your annual wellness checkup)

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

Teladoc: 24/7 online access to doctors

24/7 nurse help desk

Patient advocacy: Free 24/7 help with benefit questions and claims issues

Family, financial and estate guidance (will) services

City*

State of

State*

Nevada

Job Code

Automotive_Industry Automotive_Industry

Affiliate Sponsor

Morley Companies

Required profile