Proven experience in a technical support or service desk role.
Strong knowledge of computer systems, mobile devices, and software.
Excellent troubleshooting, communication, and customer service skills.
Degree in IT, Computer Science, or a related field is preferred.
Requirements:
Act as the first point of contact for technical support via phone or email.
Diagnose and resolve basic issues with computers, mobile devices, and software.
Escalate unresolved issues to higher-level support.
Keep accurate records of problems, solutions, and customer updates.
Job description
Department: Operations
Location: Colombia
Description
At Imagemaker we're seeking a skilled Help Desk Technician to provide fast and effective technical support for computer systems, software, and hardware. The role involves troubleshooting issues remotely, guiding users through solutions, and escalating complex problems when necessary. You'll maintain IT equipment, update support logs, and contribute to improving procedures and documentation.
Key Responsibilities
Act as the first point of contact for technical support via phone or email.
Diagnose and resolve basic issues with computers, mobile devices, and software.
Escalate unresolved issues to higher-level support.
Keep accurate records of problems, solutions, and customer updates.
Provide helpful information on IT products and services.
Suggest improvements to enhance support processes.
Skills, Knowledge and Expertise
Proven experience in a technical support or service desk role.
Strong knowledge of computer systems, mobile devices, and software.
Excellent troubleshooting, communication, and customer service skills.
Proficiency in English (written and spoken).
Degree in IT, Computer Science, or a related field is preferred.
Key Traits: Tech-savvy, customer-focused, patient, and adaptable.
